5-5. Troubleshooting
Problem | Recommended Solution | |
Power on the printer, but the LED | | Check the power connector |
does not light up |
|
|
LED light turns red (power/status) | | Check for software setting or program command errors |
after printing stops | | Replace with suitable label or ribbon |
| | Check if label or ribbon is all out |
| | Check if label is jammed/tangled up |
| | Check if mechanism is closed (Thermal Print Head not positioned |
|
| correctly) |
| | Check if sensor is blocked by paper/label |
| | Check for abnormal cutter function or of no actions (if cutter is |
|
| installed) |
Printing started, but nothing was | | Check if label is placed upside down or if label is not suitable for the |
printed on the label |
| application |
| | Select the correct printer driver |
| | Select the correct label and print type |
When printing, label is | | Clean the label jam, and if label is stuck on Thermal Print Head, |
jammed/tangled up |
| please remove it by using soft cloth with alcohol. |
When printing, only part of the | | Check if label or ribbon is stuck on the Thermal Print Head |
contents were printed | | Check if application software has errors |
| | Check if start position setting has errors |
| | Check if ribbon has wrinkles |
| | Check if ribbon supply shaft is creating friction with the platen roller. |
|
| If the platen roller needs to be replaced, please contact your reseller |
|
| for more information |
| | Check if power supply is correct |
When printing, part of the label | | Check if Thermal Print Head is stained or dusted |
wasn’t printed completely | | Use internal command “~T” to check Thermal Print Head can print |
|
| completely |
| | Check the media quality |
Printout not in desired position | | Check if sensor is covered by paper or dust |
| | Check if liner is suitable for use, please contact reseller for more |
|
| information |
| | Check if label roll edge is aligned with Label Width Guide |
When printing, page skipping | | Check if error occurs on label height setting |
occurs | | Check is sensor is covered by dust |
Unclear printout | | Check print darkness setting |
| | Check if Thermal Print Head is covered with glue or stain |
When using cutter, label wasn’t cut | | Check if label is set up straight |
straight |
|
|
When using cutter, label wasn’t cut | | Check whether label thickness exceeds 0.2mm |
successfully |
|
|
When using cutter, label couldn’t | | Check if cutter is installed properly |
feed or abnormal cutting occurs | | Check if Paper Feed Rods are sticky |
When using stripper, abnormal | | Check if stripper sensor is covered with dust |
function occurs | | Check if label is installed properly |
Note: If further problems occur, please contact your distributor for more information.
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