NETGEAR WG311 manual Basic Troubleshooting Tips

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Installation Guide for the NETGEAR 54 Mbps Wireless PCI Adapter WG311

Basic Troubleshooting Tips

If you have problems connecting to your wireless network, try the tips below.

	Symptom	Cause	Solution
	I can connect to	This could be a	Check to make sure that the access point is physically
	an access point,	physical layer	connected to the Ethernet network.
	but I cannot	problem or a	Make sure that the IP addresses and the Windows
	connect to other	network	Make sure that the IP addresses and the Windows
	connect to other	network	networking parameters are all configured correctly.
	computers on	configuration	networking parameters are all configured correctly.
	computers on	configuration	Restart the cable or DSL modem, router, access point,
	the network or	problem.	Restart the cable or DSL modem, router, access point,
	the Internet.		and notebook PC.

Also, for problems with accessing network resources, the Windows software might not be installed and configured properly on your computers. Please refer to Appendix C, “Preparing Your PCs for Network Access” of the Reference Manual on the NETGEAR 54 Mbps Wireless PCI Adapter WG311 Resource CD.

Basic Setup

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Contents NETGEAR, Inc Technical Support FCC Information to User Export Restrictions Page Page Contents Appendix C Preparing Your PCs for Network Access Glossary Contents Key Features and Related Netgear Products About the Netgear 54 Mbps Wireless PCI Adapter WG311What’s in the Box? Road Map for ‘How to Get There From Here’Road Map for How to Get There From Here Netgear 54 Mbps Exchange files Use printers Verify System Requirements What You Will Need Before You BeginObserve Location and Range Guidelines Two Basic Operating ModesWG311 Default Wireless Configuration Settings Install the WG311 software Basic Installation InstructionsFor Windows XP Users Installing a WG311 Install the Netgear 54 Mbps Wireless PCI Adapter WG311 Configure your WG311 Open the WG311 utility by clicking on the icon Verify wireless connectivity to your networkFor Windows 2000 & 98/Me Users Installing a WG311 Task bar Profile Configure your WG311 and saveVerify wireless connectivity to your network Interpreting System Tray Icon Colors WG311 Wireless Connection IndicatorsBasic Troubleshooting Tips About page shows the following information AboutBasic Setup Basic Setup Using Configuration Profiles Understanding the Configuration OptionsNetworks page displays the following fields NetworksRun the WG311 Configuration Utility Connect to an Access Point in Infrastructure ModeHow to Configure an Infrastructure Mode Profile Save your settings in a Profile Configure the wireless Network settingsHow to Configure an Ad-Hoc Mode Profile Connecting to Another PC in Ad-Hoc ModeConfigure the PC network settings How to Start a Computer-to-Computer Ad-Hoc Network Ad-Hoc Setting Enabling Wireless Security FeaturesConfiguration Configure the Security settings How to Configure WEP Encryption SecuritySave your settings in a Profile Statistics tab StatisticsAdvanced Settings Advanced SettingsConfiguration Appendix a Technical Specifications Technical Specifications Infrastructure Mode Wireless Networking OverviewNetwork Name Extended Service Set Identification Essid Authentication and WEPAd-Hoc Mode Peer-to-Peer Workgroup Open System Authentication AuthenticationPoint This process is illustrated in below Authentication Shared Key Steps Key Size WEP Configuration OptionsWireless Channels Radio frequency channels used are listed in Table Preparing Your Computers for TCP/IP Networking Configuring Windows 98 and Me for TCP/IP NetworkingInstall or Verify Windows Networking Components Preparing Your PCs for Network Access Locate your Network Neighborhood icon Choose Settings, and then Control PanelPrimary Network Logon is set to Windows logon Verifying TCP/IP Properties Selecting the Internet Access MethodConfiguring Windows 2000 or XP for TCP/IP Networking Dhcp Configuration of TCP/IP in Windows XP Dhcp Configuration of TCP/IP in Windows XP orTCP/IP details are presented on Support tab Right click on Local Area Connection and select Properties Dhcp Configuration of TCP/IP in WindowsVerify that Obtain an IP address Obtain an IP address automatically is selected Verifying TCP/IP Properties for Windows XP or Preparing Your PCs for Network Access List of Glossary Terms GlossaryDSL Internet service provider Ssid Wins Glossary Bssid Essid Numerics