Minicom Advanced Systems Phantom manual Troubleshooting tips, Wrong firmware, Reset

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Wrong firmware

Wrong firmware

When the firmware you are trying to flash is incompatible with the Phantom units a Not Compatible message appears stating that some or all units are not compatible with the selected firmware.

Figure 6-7 The Not Compatible message

In this case go to http://www.minicom.com/phandl.htm for information on how to correctly identify Phantom units.

All new Phantom units are protected from being updated with the wrong firmware. If you attempt to flash them with incompatible firmware, an Upgrade Denied message appears and the Phantom unit continues to function in the

Reset

Reset the software for the Phantom Manager or Remote units when for example the unit hangs or when the mouse fails to work properly. Resetting is done via the Serial port, and avoids the need to shut down the computer.

NOTE! The Reset function does not affect the parameters of the unit settings.

Resetting the Manager or Remote units

To reset the Manager or Remote units:

1.For the Manager, check the Phantom Manager option in the Manager Unit box. For the Remotes, check one or more Remotes in the Remote Units box

2.From the Options menu choose Advanced / Reset. The units reset. The system should now be operational.

Troubleshooting tips

When using Firmware Update software you may sometimes get a Communication Error message.

When updating a unit and a Communication Error message appears, do the following:

1.Check that the RS232 Serial cable’s RS232 connector is connected to the Manager’s Communication port.

2.Check that the RS232 Serial cable’s DB9F connector is connected to the DB9M Serial port on the CPU’s rear panel.

3.Restart the download process from page 6-2,and make sure the Firmware Upgrade mode is activated.

6-6

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Contents International HQ North American HQ German Europe Italy Phantom Operating GuideRemote units IntroductionPhantom system components Manager unitFeatures Phantom configurationOptional Optional Local Workstation Option OSD TechnologyPressing keyboard hotkeys OSD functionsDisplaying the OSD Computers sectionHotkey functions Selecting a ComputerPress Shift, Shift Move Label F1 Edit Mode window F2Editing the Name section Setup window F3Column Function SCN Scan columnDSP Display column Changing the time span of a group of computersMS column Removing a computer from the scanning sequenceConstantly displaying the Confirmation label KB columnScanning Computers F4 Image tuning F5Exiting the OSD Password protecting the OSD & Auto numbering Disabling password protection Enabling password protectionSetting up a password Changing a passwordSetting the User profiles access level User access levels Accessing the OSD using a passwordReverting to the default OSD settings F11 TimeoutAuto numbering F12 Connecting the RS232 Serial cable Operating the Phantom system with the Control softwareControl software system requirements View menu Installing and running the Control softwareSelecting a Com port Computer iconsCommunication Error View menuSelecting a computer Get Status Read ConfigurationWrite Configuration Toolbar buttonsLogo and Passwords Reminder Password protectionLoading a saved configuration Factory default settingsUser Status U Lowest Connecting the Phantom System Renumbering the Phantom RemotesRunning the Phantom Numbering software Position and ID Scanning the systemAuto numbering Configuration error Remote with dipswitchesFail icons System requirements for the Phantom Update software Installing the softwareUpgrading the Phantom firmware Button or Box Function Starting and Configuring Phantom UpdateF10 Upgrade hotkey Displaying the maximum number of Remote unitsVerifying the version numbers Verifying the Remote version number Obtaining new firmwareManager Unit box, check the Phantom Manager option Mask for a Remote computer Updating the firmwareTroubleshooting tips ResetWrong firmware Electricity failure SUN key Appendix a Phantom Specter USB SUN Combo keys

Phantom specifications

Minicom Advanced Systems Phantom is a leading-edge solution designed for advanced digital signage and video wall applications, catering to the technical needs of diverse industries. Recognized for its robust architecture, the Phantom series is engineered to empower users with an unparalleled level of control and flexibility when managing audiovisual content across multiple displays.

One of the standout features of the Phantom system is its support for 4K resolution, allowing users to deliver content in stunning detail. This capability is particularly beneficial for applications in retail environments, corporate settings, and entertainment venues where high-impact visuals are essential. The system ensures seamless video playback and stunning image quality, leveraging modern encoding technologies to maintain clarity and vibrancy in every pixel.

Additionally, the Phantom boasts an impressive bandwidth capacity which supports multiple HDMI inputs and outputs. This versatility allows for easy integration of various AV sources, including computers, media players, and cameras. Users can switch between different input sources effortlessly, enabling dynamic presentations and a more engaging viewer experience.

The Phantom is equipped with advanced video processing technologies that optimize content delivery. Features such as image scaling, color correction, and frame rate adjustment work together to ensure that all displayed content is perfectly rendered. This is vital in environments where precision and detail are critical, such as control rooms and high-end retail displays.

Moreover, the Phantom system offers extensive connectivity options, including IP-based control, which allows for remote management and monitoring of the system. Users can update content, diagnose issues, and perform system configurations from virtually anywhere, making it an ideal solution for businesses with multiple locations or distributed networks.

The Phantom’s user-friendly interface further enhances its appeal. With intuitive navigation and the capability to create custom playlists and schedules, users can easily tailor content to suit specific audiences or timeframes. This level of customization ensures that businesses can deliver targeted messaging that resonates with their viewers.

In summary, Minicom Advanced Systems Phantom stands out as a powerful and flexible digital signage solution, characterized by its 4K resolution support, extensive connectivity options, and advanced video processing technologies. Ideal for a wide range of applications, including retail, corporate, and entertainment industries, the Phantom offers users the tools they need to create engaging, high-quality audiovisual experiences.
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