Minicom Advanced Systems DX User IP manual Frequently Asked Questions

Page 61

USER GUIDE

Frequently Asked Questions

Q 1: The client mouse doesn't work or is not synchronized.

A:Ensure the DX User IP mouse settings match the mouse model. Also see page 58 Q 2: Bad video quality or grainy picture

A:Use the brightness and contrast settings - see page 57. Use the auto adjustment feature to correct a flickering video.

Q 3: Login fails.

A:Was the correct user and password given? On delivery, the user "super" has the password "smart". Configure your browser to accept cookies.

Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When I try to open the Remote Console applet loading fails with Bad Magic Number Exception.

A:This is a bug in some older versions of Mozilla. Don't use https, or upgrade your Browser.

Q 5: The Remote Console window can't connect to DX User IP.

A:Maybe a firewall prevents access to the Remote Console. Ensure the TCP port numbers 443 or 80 are open for incoming TCP connections.

Q 6: Cannot connect to DX User IP.

A:Check if the network connection is working (ping the IP address of DX User IP). If not, check network hardware. Is DX User IP powered on? Check if the IP address of DX User IP and all other IP related settings are correct. Also verify that all the IP infrastructure of your LAN, like routers are correctly configured. Without a ping functioning, DX User IP can't work.

Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.

A:Define a so-called 'Button Key'. This can be done in the Remote Console settings.

Q 8: In the browser the DX User IP pages are inconsistent or chaotic.

A:Ensure your browser cache settings are feasible, and are not set to something like "never check for newer pages". Otherwise DX User IP pages may be loaded from your browser cache and not from the card.

Q 9: Windows XP doesn't awake from standby mode

A:This is possibly a Windows XP problem. Try not to move the mouse while XP goes into standby mode.

60

Image 61
Contents DX User IP User Guide Table of Contents User Guide Welcome Technical precautionsTrademarks LAN / WAN IntroductionDX User IP components Features of DX User IPCables DX User IP front panel Reset buttonsDX User IP rear panel Serial portRack mounting the DX User IP Pre-installation guidelinesMouse synchronization limitations Terminal portMotion tab Disable Active Desktop Connecting the DX User IP to the Wan/LANDX User IP connections Local User Connecting an RS232 terminalMbps connection Configuring the system Order of powering onConfiguration via Dhcp server Configuration via local consoleConnect To box Hyperterminal DX User IP system interface Via the IP Device Setup utilityVia Ethernet Crossover connection Logging Login screenRemote Console Settings TimeoutWork area Transmission Encoding Remote Console SettingsRemote Console Type Various Remote Console OptionsTelnet server commands Access via TelnetTelnet Console Status via Ipmi Power ControlEvent Log via Ipmi File transfer Virtual FloppyInternal Power Control Internal powerExternal power Keyboard & Mouse SettingsFixed Mouse speed Auto Mouse speedMouse settings KVM SettingsActive Port Default configurationNumber of Ports Duration of PauseKVM Port Settings KVM Port SettingsInserting a socket Appending a socketEnable local video port Video SettingsChanging the order Noise filterCustom Video Modes window Custom Video ModesExisting user User/Group ManagementNew user name Password / Confirm passwordFull user name Email address /Mobile numberCopy User Modify User buttonGroup Management Create group buttonCopy Group User/Group PermissionsNetwork Settings Network SettingsIP address IP auto configurationSubnet mask Gateway IP addressDynamic DNS Dynamic DNS Settings Serial Port Serial Port SettingsDX User IP External Power Option for Serial port External Power OptionSerial Port 2 external power option Security SettingsSSL Certificate Management SSL settingsCSR IP Access Control Telnet SettingsAnti Brute Force Settings Snmp SettingsYou can change the following parameters DX User IP Snmp MIB Ipmi SettingsIpmi Settings Ldap Settings Ldap SettingsUpdating firmware MaintenanceDirect SmartIP Links Maintenance FeaturesIcon Meaning Icons are color coded as followsInclude/modify custom Html code Access the Datafile for supportKeyboard layout Accessing the remote consoleGo to the DX Operating Guide Control buttons /toolbar icons User Guide Chat window Chat windowMouse synchronization Video Settings accessChoose Options / Mouse Handling / Intelligent Sync Single mouse modeFrequently Asked Questions Glossary of terms Appendix a DX User IP Video modes Appendix B Key codes Key Appendix C Pin assignments RJ 45 Connector EthernetSerial SUB-D 9 Connector Windows 98 SE and Windows NT4 Windows 98 and Windows MENetWare 6 servers running Java NetWare 6 servers running Java 1.3.1 CSP8 or CSP9Linux Appendix E Technical specifications User Guide Feedback Regional Offices