Multi-Tech Systems MTSGSM manual Troubleshooting Procedures, Modem does not respond to commands

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MultiMobile SoftGSM User Guide

Troubleshooting Procedures

The following symptoms are typical of problems you might encounter:

Modem does not respond to commands

Follow the suggestions on the Support Screen in the MultiMobile SoftGSM utility (Refer to Chapter 2). Check the Log modemconversation checkbox in the MultiMobile SoftGSM utility; all conversations between the application and the MultiMobile SoftGSM modem is logged to a file named log.txt. The contents of the log.txt file can help you pinpoint operational problems.

Software does not detect the phone on the Com port during installation

1.Some newer laptops may have the Com ports disabled in the system BIOS. Refer to the vendor documentation for instructions on enabling the Com ports.

2.It could be a cabling problem. The cable may be incorrectly installed or it may be the incorrect cable for the particular phone. To verify, open Window’s Program HyperTerminal Session Using MultiMobile SoftGSM. Try issuing AT commands to see if you can talk to the device. If you cannot, reinstall the drivers.

Data connection to the GSM network through Dial-up networking or other communications program fails

1.Ensure that your phone service has data services activated.

2.Ensure that you are using MultiMobile SoftGSM as your modem in the Dial-up networking session.

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MTSGSM

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Contents Model Mtsgsm SoftGSM Kit EMC and Safety Compliance User GuideRecord of Revisions TrademarksContents Appendices Introduction and Description Software Loading and Configuration IntroductionPreview of this Guide Introduction and DescriptionRelated Documentation Technical Specifications User Interface Computers supportedMtsgsm Getting Started Unpacking RequirementsConnecting the Phone to the Computer SetupGetting Started Mtsgsm Software Installation Installing the Software Loading your Driver SoftwareSoftware Loading and Configuration Mtsgsm Phonebook Manager Utility SoftwareSMS Manager Settings Getting HelpSMS and Phonebook Applications Short Message Service Utility Receiving SMS MessagesSending SMS Messages Phonebook UtilitySMS and Phonebook Application New Record New PhonebookDelete Read Phonebook Write PhonebookSettings Service CenterType of Outgoing SMS Phonebook FileCom Port Attached to the Phone Log Modemconversation SoftGSM AT Commands, S-Registers and Error Codes Standard AT Commands International Modem RestrictionsDTn DPnATS AT Commands, S-Registers, and Error CodesATZ ATV0 Result Code Fax AT Commands AT+FExtended AT Commands +CBC+CGMI +CBST+CMGF +CGMM+CMGD +CMEE+CMGL +CGSN+CHUP +CMGR+CPAS +CNMI+CPBR +CPBS +CPBW+CPMS +CR +CSCA+CRC +CRLP +CSMSRegisters +CSQNo Carrier timeout S14 Configuration bitmapBackspace character S10 Lost carrier disconnect timeS22 Configuration bitmap MultiMobile SoftGSM User Guide S21 Configuration bitmapS30 Inactivity timer Error Codes S31 Configuration bitmap+CME Error S95 Negotiation message options+CMS Error Troubleshooting Frequently Asked Questions FAQs General FAQsQ1. What is GSM ? Q4. Why did PCS providers in North America choose GSM ?Troubleshooting Q6. How do smart cards work ?Q7. Do smart cards come in more than one format ? Q10. How popular is GSM in the U.S. and Canada ?Q14. What about roaming capabilities ? Q17. What is the GSM MoU Association ?Q16. What about voice quality of GSM ? Windows 95/98 FAQs Windows NT FAQsQ19. What is the GSM Alliance ? Q22. When is MultiMobile SoftGSM for Windows 95 available ?Troubleshooting Procedures Modem does not respond to commandsWarranty, Service, and Technical Support Software User License Agreement Limited Warranty On-line Warranty RegistrationWarranty, Service, and Technical Support Tech SupportService Multi-Tech BBSContacting Tech Support via E-mail To log on to the Multi-Tech BBSAbout the Internet To Download a fileIf you know the file name If you don’t know the file nameAbout the Multi-Tech Fax-Back Service Appendices Introduction Appendix a Understanding GSMAbout GSM Data Transparent Mode Non-transparent ModeFaxing GSM Data BenefitsGSM Data Applications GSM Data Support Additional Facts For More Information MultiMobile SoftGSM User Guide Glossary Mtsgsm Glossary Mtsgsm GSM Acronyms BERCpip GAP ITU Mbcf Pabx RIC TCC Warc Index MTASR1-100

MTSGSM specifications

Multi-Tech Systems MTSGSM is a versatile and robust telecommunications device designed to leverage GSM (Global System for Mobile Communications) technology for various applications, primarily in the field of data communication. The MTSGSM serves as a critical component in enabling remote communication capabilities across multiple sectors, including telecommunications, transportation, utilities, and security.

One of the standout features of the MTSGSM is its ability to provide reliable GSM connectivity, making it an ideal solution for enterprises that require a dependable mobile data connection. The device supports GPRS (General Packet Radio Service) and SMS (Short Message Service), allowing for efficient data transmission and messaging functionality. This dual capability enables businesses to implement a range of applications, from simple remote monitoring to complex machine-to-machine (M2M) communication systems.

In terms of its technological attributes, the MTSGSM is equipped with a powerful embedded processor that ensures high performance and low latency. This processing power enables the device to handle multiple simultaneous connections and data streams, which is vital for applications requiring real-time data exchange such as telemetry, alarm systems, and asset tracking.

Another significant characteristic of the MTSGSM is its modular design, which allows for easy integration into existing systems. The device features a variety of connectivity options, including USB, serial, and Ethernet ports, which facilitate seamless communication with other equipment. This flexibility is crucial for businesses looking to implement GSM technology without overhauling their existing infrastructure.

The MTSGSM is also built with security in mind. It supports various encryption protocols that protect data transmitted over the GSM network. This focus on security is particularly important for industries handling sensitive information, ensuring that data remains secure in transit.

Furthermore, the device is designed for durability and reliability. It operates in a wide temperature range and can withstand harsh environmental conditions, making it suitable for deployment in diverse settings, from remote monitoring stations to urban infrastructure.

In conclusion, Multi-Tech Systems MTSGSM is an essential tool for organizations seeking to harness the power of GSM technology for their communication needs. Its combination of robust features, advanced technology, and security make it a valuable asset for a wide array of applications, ultimately enhancing operational efficiency and connectivity in a rapidly evolving digital landscape.
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