Multi-Tech Systems MTSGSM manual Limited Warranty, Tech Support, On-line Warranty Registration

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Chapter 7 - Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

On-line Warranty Registration

If you would like to register your MultiMobile SoftGSM electronically, you can do so at the following address:

http://www.multitech.com/support/register.htm

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972- 2439. Please fill out the MultiMobile SoftGSM information (below), and have it available when you call. If your MultiMobile SoftGSM requires service, the tech support specialist will guide you on how to send in your equipment (refer to the next section).

Recording MultiMobile SoftGSM Information

Please fill in the following information on your MultiMobile SoftGSM. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Software Version: ____________________

The model number is on the bottom of your MultiMobile SoftGSM.

Please note the type of external link device that is connected to your MultiMobile SoftGSM before calling tech support. Also, note the status of your MultiMobile SoftGSM including LED indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

MTSGSM

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Contents Model Mtsgsm SoftGSM Kit Trademarks EMC and Safety ComplianceUser Guide Record of RevisionsContents Appendices Introduction and Description Introduction and Description Software Loading and ConfigurationIntroduction Preview of this GuideRelated Documentation Technical Specifications Computers supported User InterfaceMtsgsm Getting Started Requirements UnpackingConnecting the Phone to the Computer SetupGetting Started Mtsgsm Software Installation Loading your Driver Software Installing the SoftwareSoftware Loading and Configuration Mtsgsm Phonebook Manager Utility SoftwareSMS Manager Getting Help SettingsSMS and Phonebook Applications Receiving SMS Messages Short Message Service UtilitySending SMS Messages Phonebook UtilitySMS and Phonebook Application New Record New PhonebookDelete Write Phonebook Read PhonebookService Center SettingsType of Outgoing SMS Phonebook FileCom Port Attached to the Phone Log Modemconversation SoftGSM AT Commands, S-Registers and Error Codes DPn Standard AT CommandsInternational Modem Restrictions DTnATS AT Commands, S-Registers, and Error CodesATZ ATV0 Result Code AT+F Fax AT Commands+CBST Extended AT Commands+CBC +CGMI+CMEE +CMGF+CGMM +CMGD+CMGR +CMGL+CGSN +CHUP+CPAS +CNMI+CPBR +CPBS +CPBW+CPMS +CR +CSCA+CRC +CSMS +CRLP+CSQ RegistersS10 Lost carrier disconnect time No Carrier timeoutS14 Configuration bitmap Backspace characterS22 Configuration bitmap MultiMobile SoftGSM User Guide S21 Configuration bitmapS30 Inactivity timer S95 Negotiation message options Error CodesS31 Configuration bitmap +CME Error+CMS Error Troubleshooting Q4. Why did PCS providers in North America choose GSM ? Frequently Asked Questions FAQsGeneral FAQs Q1. What is GSM ?Q10. How popular is GSM in the U.S. and Canada ? TroubleshootingQ6. How do smart cards work ? Q7. Do smart cards come in more than one format ?Q14. What about roaming capabilities ? Q17. What is the GSM MoU Association ?Q16. What about voice quality of GSM ? Q22. When is MultiMobile SoftGSM for Windows 95 available ? Windows 95/98 FAQsWindows NT FAQs Q19. What is the GSM Alliance ?Modem does not respond to commands Troubleshooting ProceduresWarranty, Service, and Technical Support Software User License Agreement Tech Support Limited WarrantyOn-line Warranty Registration Warranty, Service, and Technical SupportTo log on to the Multi-Tech BBS ServiceMulti-Tech BBS Contacting Tech Support via E-mailIf you don’t know the file name About the InternetTo Download a file If you know the file nameAbout the Multi-Tech Fax-Back Service Appendices Introduction Appendix a Understanding GSMAbout GSM Data GSM Data Benefits Transparent ModeNon-transparent Mode FaxingGSM Data Applications GSM Data Support Additional Facts For More Information MultiMobile SoftGSM User Guide Glossary Mtsgsm Glossary Mtsgsm BER GSM AcronymsCpip GAP ITU Mbcf Pabx RIC TCC Warc Index MTASR1-100

MTSGSM specifications

Multi-Tech Systems MTSGSM is a versatile and robust telecommunications device designed to leverage GSM (Global System for Mobile Communications) technology for various applications, primarily in the field of data communication. The MTSGSM serves as a critical component in enabling remote communication capabilities across multiple sectors, including telecommunications, transportation, utilities, and security.

One of the standout features of the MTSGSM is its ability to provide reliable GSM connectivity, making it an ideal solution for enterprises that require a dependable mobile data connection. The device supports GPRS (General Packet Radio Service) and SMS (Short Message Service), allowing for efficient data transmission and messaging functionality. This dual capability enables businesses to implement a range of applications, from simple remote monitoring to complex machine-to-machine (M2M) communication systems.

In terms of its technological attributes, the MTSGSM is equipped with a powerful embedded processor that ensures high performance and low latency. This processing power enables the device to handle multiple simultaneous connections and data streams, which is vital for applications requiring real-time data exchange such as telemetry, alarm systems, and asset tracking.

Another significant characteristic of the MTSGSM is its modular design, which allows for easy integration into existing systems. The device features a variety of connectivity options, including USB, serial, and Ethernet ports, which facilitate seamless communication with other equipment. This flexibility is crucial for businesses looking to implement GSM technology without overhauling their existing infrastructure.

The MTSGSM is also built with security in mind. It supports various encryption protocols that protect data transmitted over the GSM network. This focus on security is particularly important for industries handling sensitive information, ensuring that data remains secure in transit.

Furthermore, the device is designed for durability and reliability. It operates in a wide temperature range and can withstand harsh environmental conditions, making it suitable for deployment in diverse settings, from remote monitoring stations to urban infrastructure.

In conclusion, Multi-Tech Systems MTSGSM is an essential tool for organizations seeking to harness the power of GSM technology for their communication needs. Its combination of robust features, advanced technology, and security make it a valuable asset for a wide array of applications, ultimately enhancing operational efficiency and connectivity in a rapidly evolving digital landscape.
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