Multi-Tech Systems MTSGSM manual Service, Multi-Tech BBS, Contacting Tech Support via E-mail

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MultiMobile SoftGSM User Guide

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/_forms/email_tech_support.htm

Service

If your tech support specialist decides that service is required, your MultiMobile SoftGSM can be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiMobile SoftGSM:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the MultiMobile SoftGSM is out of warranty. (Check with your technical support specialist for the standard repair charge for your MultiMobile SoftGSM).

•if possible, note the name of the technical support specialist with whom you spoke.

Send your MultiMobile SoftGSM to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiMobile SoftGSM on the availability of local service and/or loaner units in your area.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire is displayed. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu is displayed. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

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MTSGSM

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Contents Model Mtsgsm SoftGSM Kit EMC and Safety Compliance User GuideRecord of Revisions TrademarksContents Appendices Introduction and Description Software Loading and Configuration IntroductionPreview of this Guide Introduction and DescriptionRelated Documentation Technical Specifications User Interface Computers supportedMtsgsm Getting Started Unpacking RequirementsGetting Started SetupConnecting the Phone to the Computer Mtsgsm Software Installation Installing the Software Loading your Driver SoftwareSoftware Loading and Configuration Mtsgsm SMS Manager Utility SoftwarePhonebook Manager Settings Getting HelpSMS and Phonebook Applications Short Message Service Utility Receiving SMS MessagesSMS and Phonebook Application Phonebook UtilitySending SMS Messages Delete New PhonebookNew Record Read Phonebook Write PhonebookSettings Service CenterCom Port Attached to the Phone Phonebook FileType of Outgoing SMS Log Modemconversation SoftGSM AT Commands, S-Registers and Error Codes Standard AT Commands International Modem RestrictionsDTn DPnATZ AT Commands, S-Registers, and Error CodesATS ATV0 Result Code Fax AT Commands AT+FExtended AT Commands +CBC+CGMI +CBST+CMGF +CGMM+CMGD +CMEE+CMGL +CGSN+CHUP +CMGR+CPBR +CNMI+CPAS +CPMS +CPBW+CPBS +CRC +CSCA+CR +CRLP +CSMSRegisters +CSQNo Carrier timeout S14 Configuration bitmapBackspace character S10 Lost carrier disconnect timeS30 Inactivity timer MultiMobile SoftGSM User Guide S21 Configuration bitmapS22 Configuration bitmap Error Codes S31 Configuration bitmap+CME Error S95 Negotiation message options+CMS Error Troubleshooting Frequently Asked Questions FAQs General FAQsQ1. What is GSM ? Q4. Why did PCS providers in North America choose GSM ?Troubleshooting Q6. How do smart cards work ?Q7. Do smart cards come in more than one format ? Q10. How popular is GSM in the U.S. and Canada ?Q16. What about voice quality of GSM ? Q17. What is the GSM MoU Association ?Q14. What about roaming capabilities ? Windows 95/98 FAQs Windows NT FAQsQ19. What is the GSM Alliance ? Q22. When is MultiMobile SoftGSM for Windows 95 available ?Troubleshooting Procedures Modem does not respond to commandsWarranty, Service, and Technical Support Software User License Agreement Limited Warranty On-line Warranty RegistrationWarranty, Service, and Technical Support Tech SupportService Multi-Tech BBSContacting Tech Support via E-mail To log on to the Multi-Tech BBSAbout the Internet To Download a fileIf you know the file name If you don’t know the file nameAbout the Multi-Tech Fax-Back Service Appendices About GSM Data Appendix a Understanding GSMIntroduction Transparent Mode Non-transparent ModeFaxing GSM Data BenefitsGSM Data Applications GSM Data Support Additional Facts For More Information MultiMobile SoftGSM User Guide Glossary Mtsgsm Glossary Mtsgsm GSM Acronyms BERCpip GAP ITU Mbcf Pabx RIC TCC Warc Index MTASR1-100

MTSGSM specifications

Multi-Tech Systems MTSGSM is a versatile and robust telecommunications device designed to leverage GSM (Global System for Mobile Communications) technology for various applications, primarily in the field of data communication. The MTSGSM serves as a critical component in enabling remote communication capabilities across multiple sectors, including telecommunications, transportation, utilities, and security.

One of the standout features of the MTSGSM is its ability to provide reliable GSM connectivity, making it an ideal solution for enterprises that require a dependable mobile data connection. The device supports GPRS (General Packet Radio Service) and SMS (Short Message Service), allowing for efficient data transmission and messaging functionality. This dual capability enables businesses to implement a range of applications, from simple remote monitoring to complex machine-to-machine (M2M) communication systems.

In terms of its technological attributes, the MTSGSM is equipped with a powerful embedded processor that ensures high performance and low latency. This processing power enables the device to handle multiple simultaneous connections and data streams, which is vital for applications requiring real-time data exchange such as telemetry, alarm systems, and asset tracking.

Another significant characteristic of the MTSGSM is its modular design, which allows for easy integration into existing systems. The device features a variety of connectivity options, including USB, serial, and Ethernet ports, which facilitate seamless communication with other equipment. This flexibility is crucial for businesses looking to implement GSM technology without overhauling their existing infrastructure.

The MTSGSM is also built with security in mind. It supports various encryption protocols that protect data transmitted over the GSM network. This focus on security is particularly important for industries handling sensitive information, ensuring that data remains secure in transit.

Furthermore, the device is designed for durability and reliability. It operates in a wide temperature range and can withstand harsh environmental conditions, making it suitable for deployment in diverse settings, from remote monitoring stations to urban infrastructure.

In conclusion, Multi-Tech Systems MTSGSM is an essential tool for organizations seeking to harness the power of GSM technology for their communication needs. Its combination of robust features, advanced technology, and security make it a valuable asset for a wide array of applications, ultimately enhancing operational efficiency and connectivity in a rapidly evolving digital landscape.
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