Multi-Tech Systems MT2834ZDX manual Appendix C Warranty and Service, Multi-Tech Warranty Statement

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Appendix C – Warranty and Service

Appendix C – Warranty and Service

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at www.multitech.com/PARTNERS/Programs/orc/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Multi-Tech Systems, Inc. MT2834ZDX User's Guide

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Contents MT2834ZDX-Series External Data/Fax Modem Users Guide User Guide MT2834ZDX-Series S000309C Rev. C Contents Features Introduction InstallationSafety Warnings Getting StartedModem Installation Attach the Self-Adhesive FeetConnect the Modem to Your System Install the Modem Driver Install Data Communications SoftwareRemoving Your Old Modem from Windows Speed Indicator Blink Rates OperationFront Panel AT Commands, S- Registers and Result Codes AT CommandsCarrier Detect Control $BAn Baud AdjustDCn AT Command Control CDn Cleardown at DisconnectEn Non-Error Correction Mode Flow Control En Echo Command Mode CharactersEn V.42 Error Correction Modes DPn Read Line Probe Data$Fn Enable/Disable Auto-Reliable Fallback Character $En V.42 Error Correction at 300 bpsLoad Default Configurations Fn Echo Frequency Canceller Offset Compensation$H n Help Screens List Commands#L n V.42 Mode Selection in Originate Mode Inquire Product CodesNd Dial a Stored Number Result Codes Enable/Disable$MBn Modem Baud Rate NdNe. .. Number LinkingRDn Square Wave Ring Detect Rn Clear to Send ControlRAn Asymmetrical Bit Rate RFn CTS/RTS Interaction Control$SBn Serial Port Baud Rate Tn Respond to Remote Digital Loopback SignalSFn DSR/CD Interaction Control Tone-DialReturn to Command Mode Wn Store ConfigurationModem Reset Xn Result Codes and Call Progress SelectionAtcr Remote Configuration Escape Sequence +++ATCR Escape CodeBreakatcr Escape Sequence Register Unit Range Default Description RegistersResult Codes Terse VerboseTroubleshooting None of the LEDs Light When the Modem Is OnModem Dials But Cannot Connect Modem Disconnects While Online There Are Garbage Characters on the Monitor Appendix a Regulatory Compliance Regulatory ComplianceFCC CFR47 Part 15 Regulation FCC CFR47 Part 68 Telecom Current Requirements for Label Content and Format USAAAEQ##TxxxxRegulatory Requirements for Canada Industry Canada IC XXXXXX-ZZZZZZZZ WhereManual Control Power switch Appendix B Technical SpecificationsCommand Buffer 60 characters Transmit Level -13 dBm Frequency Stability +/-0.01%Appendix C Warranty and Service Multi-Tech Warranty StatementRepair Procedures for U.S. and Canadian Customers Repair Procedures for International Distributors Replacement PartsOnline Warranty Registration About the Internet July AT Commands IndexNone of the LEDs light when the modem is on
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