Multi-Tech Systems MT2834ZDX Repair Procedures for International Distributors, Replacement Parts

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Appendix C – Warranty and Service

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repairs for their Multi-Tech product.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

Fax:

914 267-2420

Email:

info@thesupplynet.com

Internet: http://www.thesupplynet.com

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi- Tech product online at the following URL: http://www.multitech.com/register/

About the Internet

Multi-Tech maintains a World Wide Web site at:

http://www.multitech.com

Multi-Tech Systems, Inc. MT2834ZDX User's Guide

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Contents MT2834ZDX-Series External Data/Fax Modem Users Guide User Guide MT2834ZDX-Series S000309C Rev. C Contents Getting Started Introduction InstallationSafety Warnings FeaturesAttach the Self-Adhesive Feet Modem InstallationConnect the Modem to Your System Install Data Communications Software Install the Modem DriverRemoving Your Old Modem from Windows Operation Speed Indicator Blink RatesFront Panel AT Commands AT Commands, S- Registers and Result CodesCDn Cleardown at Disconnect $BAn Baud AdjustDCn AT Command Control Carrier Detect ControlDPn Read Line Probe Data En Echo Command Mode CharactersEn V.42 Error Correction Modes En Non-Error Correction Mode Flow ControlFn Echo Frequency Canceller Offset Compensation $En V.42 Error Correction at 300 bpsLoad Default Configurations $Fn Enable/Disable Auto-Reliable Fallback CharacterInquire Product Codes List Commands#L n V.42 Mode Selection in Originate Mode $H n Help ScreensNdNe. .. Number Linking Result Codes Enable/Disable$MBn Modem Baud Rate Nd Dial a Stored NumberRFn CTS/RTS Interaction Control Rn Clear to Send ControlRAn Asymmetrical Bit Rate RDn Square Wave Ring DetectTone-Dial Tn Respond to Remote Digital Loopback SignalSFn DSR/CD Interaction Control $SBn Serial Port Baud RateXn Result Codes and Call Progress Selection Wn Store ConfigurationModem Reset Return to Command Mode+++ATCR Escape Code Atcr Remote Configuration Escape SequenceBreakatcr Escape Sequence Registers Register Unit Range Default DescriptionTerse Verbose Result CodesNone of the LEDs Light When the Modem Is On TroubleshootingModem Dials But Cannot Connect Modem Disconnects While Online There Are Garbage Characters on the Monitor Regulatory Compliance Appendix a Regulatory ComplianceFCC CFR47 Part 15 Regulation FCC CFR47 Part 68 Telecom USAAAEQ##Txxxx Current Requirements for Label Content and FormatRegulatory Requirements for Canada IC XXXXXX-ZZZZZZZZ Where Industry CanadaTransmit Level -13 dBm Frequency Stability +/-0.01% Appendix B Technical SpecificationsCommand Buffer 60 characters Manual Control Power switchMulti-Tech Warranty Statement Appendix C Warranty and ServiceRepair Procedures for U.S. and Canadian Customers Replacement Parts Repair Procedures for International DistributorsOnline Warranty Registration About the Internet July Index AT CommandsNone of the LEDs light when the modem is on
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