Multi-Tech Systems MT9234ZBA-V manual Extract the Upgrade Files, Clear Your Stored Parameters

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Appendix A – Upgrading the Modem’s Firmware

Step 4: Extract the Upgrade Files

1.Install the Flash Wizard utility by double-clicking the file name in Windows Explorer.

2.Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme file.

3.Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.

Step 5: Clear Your Stored Parameters

Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&W1Z command to the modem to clear the stored parameters.

1.Run your favorite terminal program.

2.In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters.

3.Record your parameters by saving the screens and sending them to your printer.

4.Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default.

5.Close the terminal program.

Step 6: Upgrade the Modem’s Firmware

Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the new firmware (example: ARQG125A.HEX).

WARNING: Never install an older version of firmware over a newer version. Doing this WILL DESTROY THE FLASH PROM! If the flash PROM is destroyed, the modem must be sent in for repair.

1.Run Flash Wizard by double-clicking its icon or file name, or by selecting it from the Start menu. The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system.

Note: If the message ERROR: No valid devices detected is displayed, verify that the modem is turned on and that all cables are correctly and securely attached.

2.Click the modem to be upgraded, and then click Next to proceed.

3.Select the port to be upgraded from the Port list, select the appropriate .HEX file from the Hex File list, and then click Next to continue.

Note: Do not use FLASHLDR.HEX. This file is used internally by Flash Wizard.

4.The Progress dialog box appears, showing a status bar that indicates the progress of the upgrade.

Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding.

5.When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue.

6.The Results dialog box appears next. Click Finish to exit Flash Wizard.

Step 7: Restore Your Parameters

Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing ENTER.

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Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387C)

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Contents MultiModem ZBA PN S000387C, Version C Copyright TrademarksPatents World HeadquartersContents Features AT Commands InfoIntroduction Technical Specifications CE MarkInstallation Safety WarningsChange the Internal Jumpers Opening the ModemChanging the Voice Jumper Connect the Modem to Your PC Connect the Modem to the AC Power Outlet Power-On TestInstall the Modem Driver Windows InstallerPage Configure the Modem for Your Country or Region Using the Global Wizard to Configure Your ModemUsing AT Commands to Configure Your Modem Click Initial Setup and Country/Region SelectionSetup Connecting to the InternetOperation About the Front PanelRemote Configuration Changing the Setup PasswordChanging the Remote Escape Character Changing the Setup Password Callback SecurityTurning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone NumbersCalling Procedures Password-Only CallbackNumber-Entry Callback Extension-Entry Callback Direct ConnectionCallback Security Commands Callback Assignments FormTroubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page Data Is Being Lost There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeDownload the Upgrade File Appendix a Upgrading the Modem’s FirmwareIdentify the Modem Firmware Identify the Current Firmware VersionExtract the Upgrade Files Upgrade the Modem’s FirmwareRestore Your Parameters Clear Your Stored ParametersAppendix B Regulatory Compliance FCC Part 15 RegulationFCC Part 68 Telecom EMC, Safety and R&TTE Directive Compliance Canadian Limitations NoticeIndustry Canada Thailand ApprovalNew Zealand Telecom Warning Notice South African StatementJapan Requirements Brazil Special Cable for MT9234ZBA model only Special phone cable is required for regulatory complianceAppendix C Environmental Information Weee Waste Electrical and Electronic Equipment StatementReach Statement Appendix C Environmental Info Rohs HT/TS Substance Concentration CR6+Appendix D Installing a Modem under Linux Appendix E Connecting to a Cisco Router Configure the Modem for your Country or RegionConfigure for Callback Security in Direct Connect Mode Console Port Final Setup Remote ConfigurationConsole Port Connections AT commands Index
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MT9234ZBA-V, MT9234ZBA specifications

Multi-Tech Systems has long been a trusted name in the field of communication technology, and its MT9234ZBA and MT9234ZBA-V modem products exemplify the company's commitment to delivering robust and reliable connectivity solutions. These modems are ideal for a range of applications, including telephony, data communication, and remote monitoring, making them a versatile choice for both personal and professional use.

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