Multi-Tech Systems MT5634ZPW-PCI owner manual Troubleshooting

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4 Troubleshooting

Communications Port your modem is connected to. In the port’s Properties sheet, click on the Resources tab to see the port’s Input/Output range and Interrupt Request. If another device is using the same address range or IRQ, it will appear in the Conflicting Device List. Uncheck Use Automatic Settings to change the port’s settings so they do not conflict with the other device, or select the port the conflicting device is on and change it instead. If you need to change switches or jumpers on the conflicting device; refer to the device’s documentation.

•The modem may be defective. If you have another MultiModemZPW-PCI, try swapping modems. If the problem goes away, the first modem is possibly defective. Call Technical Support for assistance (see Chapter 7).

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Contents Model Number MT5634ZPW-PCI Record of Revisions Revision Description Contents AT Commands, S-Registers and Result Codes Appendices Page Introduction and Description Congratulations General features include Fax Peripheral Component Interconnect PCI What is in Your Modem Package?Introduction and Description How to Use This ManualWarranty, Service, and Technical Support You type this Typographic ConventionsInstallation What You’ll Need IntroductionSafety Warnings Sound Card Considerations Install the MultiModemZPW-PCI into the Computer Line Phone Line OUT MIC External ConnectionsIs Your MultiModemZPW-PCI Ready for Use? Installing DriversExit the System Properties sheet Verifying ConfigurationHow to Remove Your Old Modem from Windows Operating Your MultiModemZPW-PCI Simple Operations Software ConfigurationSelect Start, Programs, Accessories, HyperTerminal Testing the MultiModemZPW-PCI’s Data FunctionsIf you don’t know the file name Select Start, Programs, Accessories, WordPad Testing the MultiModemZPW-PCI’s FAX FunctionsMultiModemZPW-PCI’s Answering Machine Test Other Ways to Access Microsoft FaxTesting the MultiModemZPW-PCI’s Voice Function MultiModemZPW-PCI’s Speakerphone Test Loopback TestingInstallation MT5634ZPW-PCI AT Commands, S-Registers and Result Codes Configuring Communications Software AT Commands, S-Registers and Result Codes ∗ *70 is only used in the United States Detect AT&Ts call card tone AT CommandsCommand +++ATCR Escape Sequence Enter KeyDial Repeat Last CommandCommunication Standard Setting Carrier ControlHook Control Echo Command Mode CharactersDS= n Dial Stored Telephone Number Echo Online Data CharactersModulation Handshake Monitor Speaker VolumeMonitor Speaker Mode Information RequestRead Register Value Return Online to Data ModeResult Codes Enable/Disable = n Set Register ValueAuto Retrain Modem ResetResult Code Selection Long Space Disconnect22bis Guard Tone Control Load Factory Default SettingsData Carrier Detect DCD Control Data Terminal Ready DTR ControlView Current Configuration Communications ModeAsynchronous Communications Mode Self-Test Commands\G n Modem Port Flow Control Store Current ConfigurationSelect Stored Configuration for Hard Reset Store Telephone Number\Vn Protocol Result Code \Nn Error Correction Mode Selection\Tn Inactivity Timer \Qn Local Flow Control SelectionData Calling Tone Command %C n Data Compression Control+ES=6 Enable Synchronous Buffered Mode Command %T94 Testing External RAMRegisters Command %T125 Testing DSP 56K Code Version/ChecksumS10 Register Unit Range Default Description S37 Register Unit Range Default Description S42 Terse Verbose Description Result CodesDelayed MT5634ZPW-PCI Troubleshooting Initial Checklist Troubleshooting Common ProblemsModem Does Not Respond to Commands Troubleshooting Modem Dials But Cannot Make a Connection Troubleshooting Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Appears Slower Than It Should Be Fax and Data Software Won’t Run at the Same Time There Are Garbage Characters on the MonitorWarranty, Service and Technical Support Limited Warranty Recording Modem Information Technical SupportMT5634ZPW-PCI Attn Repair ServiceLogging on to the Multi-Tech BBS Multi-Tech BBSIf you know the file name Downloading a FileBulletins Reading a MessageLeaving a Message About the Internet About CompuServeAbout the Multi-Tech Fax-Back Service Appendices MT5634ZPW-PCI Appendices MT5634ZPW-PCI Canadian Limitations Notice Ringer Equivalence Number Compliance with Babt Requirements Figure A-1. Creepage and Clearance Distances European Low Voltage Directive MT5634ZPW-PCI Appendices Compliance with BS6328 Part Compliance with BS6789 .1 and PartEuropean Community Directives CE Australian and New Zealand Modem Warning Notice Command Default Permissible RangeRegister Default Permissible Range New Zealand Telecom Warning Notice Client-to-Server Data Rates Appendix B Technical SpecificationsError Correction Command Buffer Diagnostics Ctrl Code HEX DEC Code HEX DEC Code HEX DEC Code HEX DEC Appendix C Ascii Conversion Chart

MT5634ZPW-PCI specifications

The Multi-Tech Systems MT5634ZPW-PCI is a cutting-edge data communication solution, specifically designed for businesses and professional users requiring reliable connectivity. This PCI modem offers a host of impressive features, technologies, and characteristics that make it a preferred choice for various applications, ranging from internet access to remote station communications.

One of the standout features of the MT5634ZPW-PCI is its support for V.92 technology, enabling faster upload and download speeds compared to traditional modems. With a maximum theoretical throughput of 56 Kbps for downloads, and 48 Kbps for uploads, users can experience high-speed internet access for better efficiency and productivity. This modem also supports V.90 and V.34 protocols, ensuring compatibility with a wide range of existing infrastructure.

Another significant aspect of the MT5634ZPW-PCI is its integrated error correction and data compression technologies, which enhance the quality and speed of data transmission. With its support for MNP2-4 and V.42 error correction, users benefit from reduced data loss and improved communication reliability. Additionally, V.42bis data compression allows for more efficient use of the modem’s bandwidth, enabling users to transmit more data within the same timeframe.

The device is equipped with a PCI interface, ensuring easy installation into desktop systems, while the included drivers provide seamless integration with various operating systems, including Windows and Linux. This versatility makes the MT5634ZPW-PCI suitable for a range of applications, whether in desktops or specialized terminals.

Security is also a focal point with the MT5634ZPW-PCI, as it supports several protocols for secure data communication, including Caller ID, which allows users to screen incoming calls and only accept connections from known numbers.

In terms of design, the modem is compact and efficient, allowing it to fit easily into most standard PC cases. Its durability and reliable performance further increase its appeal for users who require a dependable communication solution.

Overall, the Multi-Tech Systems MT5634ZPW-PCI modem is a powerful, feature-rich device ideal for both professional and personal use. Its combination of high-speed capabilities, advanced technologies, and user-friendly design make it a standout choice for those seeking reliable data communication solutions.
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