Warranty Replacement Procedure

VIZIO VSB210WS User Manual

the repair, is typically completed within approximately 3 to 5 business days, pending availability replacement parts and other factors.

Warranty Replacement generally is performed on audio equipment which is determined to be economically unrepairable.

If VIZIO Technical Support determines that a problem with audio equipment may be within the terms and conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials and/or workmanship, and/or at VIZIO’s option and sole discretion, the customer will be provided with a return authorization number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

For audio equipment VIZIO will generally cover the transportation charges to perform an on-site swap of the original unit with the replacement unit. For audio equipment, the customer is responsible for the transportation charges to VIZIO’s service center to effect a swap of the original unit with the replacement unit. VIZIO will be responsible for the return transportation charges from the service center to the customer. Please read VIZIO’s Limited Product Warranty for warranty terms and conditions.

MAIL-IN WARRANTY REPAIR PROCEDURE

If VIZIO Technical Support determines that a problem with an audio equipment unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

The customer will be provided with instructions for packing and shipping the unit to the VIZIO service center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized. The cost of shipping to VIZIO’s service center is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO’s expense. VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO’s Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.