Lantronix 900-598 manual Troubleshooting, Diagnostic LED States, Problems and Error Messages

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17: Troubleshooting

This chapter discusses how you can diagnose and fix errors quickly without having to contact a dealer or Lantronix. When troubleshooting, always ensure that the physical connections (power cable, network cable, serial cable, antenna, SIM card) are secure.

Diagnostic LED States

Condition

Status LED

No GSM/GPRS Connection

GSM/GPRS LED off

Event Triggered

Fault LED Blinking

DDNS not configured

Fault LED Blinking

Wrong APN

GSM/GPRS LED off

SIM card not present

GSM/GPRS LED off

Problems and Error Messages

 

Problem/Message

Reason

Solution

 

 

 

 

 

 

 

Network not allowed.

Network Carrier is not properly

Verify Carrier Connection and select

 

 

GSM is not available.

selected.

the correct home network or

 

 

 

appropriate roaming network.

 

 

 

 

 

 

 

 

 

 

 

SIM is locked by PIN Code

SIM PIN is required

Input the SIM PIN (maximum 3 tries)

 

 

 

 

Check with operator for SIM Pin.

 

 

 

 

 

 

 

SIM is not present

SIM card is not properly inserted

Verify the SIM card after powering

 

 

 

or missing.

down the device.

 

 

 

 

 

 

 

SIM WRONG PIN

SIM PIN is required.

Input the SIM PIN (maximum 3 tries)

 

 

 

 

Check with operator for SIM PIN.

 

 

 

 

 

 

 

SIM card is locked by PUK

SIM PUK is required.

Input the SIM PUK (maximum 3 tries)

 

 

 

 

Check with operator for SIM PUK code.

 

 

 

 

 

 

 

GSM is not available

Antenna is not properly

Verify if antenna is properly attached to

 

 

 

attached.

device.

 

 

 

 

 

 

 

Wwan0 DIALUP FAILURE

APN is wrong or SIM card has

Verify APN settings with Network

 

 

 

no GPRS data enabled.

Operator.

 

 

 

 

Do ensure that SIM has GPRS-

 

 

 

 

enabled.

 

 

 

 

 

 

 

 

 

 

 

PremierWave XC User Guide

 

102

 

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Contents XC User Guide Contacts WarrantyCopyright & Trademark DisclaimerFCC Part 15.21 Statement FCC RF Radiation Exposure StatementRevision History Installation of PremierWave XC Table of ContentsUsing This Guide IntroductionNetwork Settings Using DeviceInstallerConfiguration Using Web Manager Line and Tunnel SettingsTerminal and Host Settings Services SettingsSecurity Settings Maintenance and Diagnostics Settings Advanced SettingsUpdating Firmware EventsSecurity in Detail Branding the PremierWave XC 100Troubleshooting 102 Appendix C Compliance 107List of Figures List of TablesList of Tables Summary of Chapters Using This GuidePurpose and Audience Chapter DescriptionAdditional Documentation Document DescriptionKey Features IntroductionApplications Troubleshooting Capabilities Configuration MethodsProtocol Support Hardware Address Addresses and Port NumbersProduct Information Label IP AddressProduct Label Installation of PremierWave XC Package ContentsUser-Supplied Items Hardware Components PremierWave XC Male DB9 DTE Serial PortsReset Button Back PanelPower Top PanelSerial Connector Description Side PanelInstalling the PremierWave XC Bottom PanelPremierWave XC Connections 11 PremierWave XC Dimensions Using DeviceInstaller Accessing PremierWave XC using DeviceInstallerDevice Detail Summary Current Settings Description Web Port Telnet SupportedTelnet Port Firmware UpgradableConfiguration Using Web Manager Accessing Web ManagerDevice Status Device StatusWeb Manager Page Components Layout of a typical Web Manager page is belowNavigating the Web Manager Web Manager Description SeeQuery Port NetworkProtocol Stack SyslogDdns Settings Network SettingsWAN Connection Settings To Configure WAN Connection SettingsSetting / Field Description Network 1 Interface SettingsTo View or Configure Ddns Settings Network Interface Description SettingsHostname Default GatewayDhcp Client Dhcp Client IDNetwork 1 Ethernet eth0 Description Link Settings Network 1 Link SettingsTo Configure Network 1 Interface Settings To View Network 1 Interface StatusNetwork 2 wwan0 Description SMS Outbound Settings Network 2 SMS Outbound SettingsTo Configure Network 1 Link Settings Network 2 Interface StatusNetwork 2 SMS Inbound Settings To Configure Network 2 SMS Outbound SettingsNetwork 2 wwan0 Description SMS Inbound Settings Network 2 Roam SettingsTo Configure Network 2 SMS Inbound Settings Network 2 wwan0 Description Roam SettingsTo Configure Network 2 GSM/GPRS bands Settings Network 2 GSM/GPRS Bands SettingsTo Configure Network 2 Roam Settings Network 2 wwan0 Description GSM/GPRS SettingsNetwork 2 SIM Pin Settings To Configure Network 2 SIM Pin SettingsNetwork 2 wwan0 Description SIM Pin Settings Network 2 wwan0 Description APN Configuration Settings Network 2 APN Configuration SettingsTo Configure Network 2 APN Configuration Settings Enter Access Point Name APNNetwork 2 wwan0 Description Carrier Connection Settings Network 2 Carrier Connection SettingsTo Configure Network 2 Carrier Connection Settings Network 2 SMS Statistics6Network Settings Configuration Line and Tunnel SettingsLine Settings Line Settings DescriptionCommand Mode Line Command Description Mode SettingsSerial String To Configure Line SettingsStatistics To View Line Statistics Echo Serial StringTunnel Settings Serial SettingsTunnel Serial Description Settings To Configure Tunnel Serial Settings Packing ModeTunnel Packing Description Mode Settings Tunnel Accept Mode Description Settings To Configure Tunnel Packing Mode SettingsAccept Mode Local PortTo Configure Tunnel Accept Mode Settings Connect Mode Tunnel Connect Description Mode SettingsReconnect Timer Email on To Configure Tunnel Connect Mode SettingsFlush Serial Data ConnectDisconnect Mode To Configure Tunnel Disconnect Mode SettingsTunnel Disconnect Mode Description Settings Tunnel Modem Emulation Description Settings Modem EmulationTo Configure Tunnel Modem Emulation Settings StatisticsTo View Tunnel Statistics Terminal and Host Settings Terminal SettingsTerminal on Network Description Line Settings Host Configuration To Configure the Terminal Network ConnectionTo Configure the Terminal Line Connection SSH Username To Configure Host SettingsHost Settings Description Remote AddressServices Settings DNS SettingsTo View or Configure DNS Settings To Configure FTP Settings FTP SettingsSyslog Settings Syslog Settings DescriptionHttp Settings To View or Configure Syslog SettingsHttp Settings Description To Configure Http Settings Http Authentication Description SettingsEnter the Uniform Resource Identifier URI To Configure Http Authentication Auth TypeRSS Settings To Configure RSS SettingsRSS Settings Description Certificate Generation Description Settings Security SettingsSSL Settings Certificate and Key GenerationTo Create a New Credential Upload Certificate Description Settings Certificate Upload SettingsTo Configure an Existing SSL Credential New CertificateTo Upload an Authority Certificate Trusted Authorities Description SettingsTrusted Authorities AuthorityFile Display Commands Description Maintenance and Diagnostics SettingsFilesystem Settings File DisplayFile Modification File Modification Description CommandsFile Transfer Settings Description File TransferProtocol Stack Description IP Settings Protocol Stack SettingsTo Configure IP Network Stack Settings To Transfer or Modify Filesystem FilesProtocol Stack Description Icmp Settings To Configure Icmp Network Stack SettingsTo Configure ARP Network Stack Settings MAC AddressTo Configure Smtp Network Stack Settings To Configure Snmp Network Stack SettingsProtocol Stack Description Snmp Settings To Configure Query Port Settings Query Port Settings DescriptionQuery Port IP Sockets DiagnosticsHardware To View Hardware Information To View the List of IP SocketsTraceroute Diagnostics Description Traceroute SettingsTo Ping a Remote Host To Perform a TracerouteLog To Configure the Diagnostic Log OutputDiagnostics Description Log Settings MemoryRoute ProcessesTo View Process Information To View Route InformationSystem Settings To Reboot or Restore Factory DefaultsSystem Settings Description To View, Configure and Send Email Advanced SettingsEmail Settings Email Configuration Description SettingsTo View and Configure Basic CLI Settings Command Line Interface SettingsBasic CLI Settings Command Line Interface Description Configuration SettingsTelnet Settings To Configure Telnet SettingsTelnet Settings Description To Configure SSH Settings XML SettingsSSH Settings XML Export ConfigurationTo Export Configuration in XML Format XML Export Configuration Description SettingsXML Export Status Settings Description XML Import ConfigurationImport Configuration from External File XML Export StatusTo Import Configuration in XML Format Failover SettingsImport Configuration from the Filesystem Import Configuration from Description Filesystem SettingsTo Configure Failover Settings Failover Settings DescriptionRelay Output Settings To Configure Relay Output SettingsRelay Output Settings Description Event Overview Event Alert Settings DescriptionEvents Event AlertsTo Configure Input 1 Settings To Configure Input 2 SettingsTo Configure Main Power Fail Settings To Configure Backup Power Fail Settings To Configure Wwan0 Link Down SettingsTo Configure Ethernet Link Down Settings Events Status and Clearing EventsTo Clear Events Digital Certificates Security in DetailPublic Key Infrastructure Trusted AuthoritiesCertificate Formats Obtaining CertificatesSelf-Signed Certificates OpenSSLSteel Belted Radius Free RadiusLoading New Firmware through Web Manager Updating FirmwareObtaining Firmware To upload new firmwareLoading New Firmware through FTP Branding the PremierWave XC Web Manager CustomizationShort and Long Name Customization Name Settings Description To Customize Short or Long NamesProblems and Error Messages TroubleshootingDiagnostic LED States Problem/Message Reason SolutionTroubleshooting Appendix a Technical Support Technical Support USScientific Calculator Appendix B Binary to Hexadecimal ConversionsConverting Binary to Hexadecimal Conversion TableAppendix B Binary to Hexadecimal Conversions Appendix C Compliance Product Name ModelDevice Label with CE Mark and FCC ID Manufacturers ContactRoHS Notice SLB SLC SLP

900-598 specifications

The Lantronix 900-598 is a powerful and versatile device designed to facilitate robust data communication and management for industrial and commercial applications. At the heart of the 900-598 lies its advanced networking capabilities, making it an essential tool for IoT implementations, operational efficiency, and remote device management.

One of the main features of the Lantronix 900-598 is its ability to provide secure and reliable connectivity. The device supports various communication protocols, including serial and Ethernet, enabling seamless integration with a wide array of devices across diverse environments. This flexibility allows users to connect legacy equipment to modern networks, thereby extending the life of existing technologies while enhancing operational capabilities.

The Lantronix 900-598 is equipped with robust security measures to protect sensitive data during transmission. It supports encryption protocols, such as SSL and SSH, ensuring that data remains confidential and secure from unauthorized access. This security is crucial for industries dealing with sensitive information, such as healthcare, finance, and manufacturing, where data breaches can have severe repercussions.

Another notable characteristic of the 900-598 is its ease of use. The device features a user-friendly interface that simplifies setup and configuration. Additionally, it supports remote access and management, allowing users to monitor and control devices from virtually anywhere. This remote management capability is particularly advantageous for organizations with distributed operations, enabling them to maintain oversight without needing to be physically present at each location.

In terms of performance, the Lantronix 900-598 offers high-speed data transfer rates, which are essential for real-time applications. It is designed to handle large volumes of data efficiently, making it suitable for applications that require quick responses and minimal latency. The device ensures reliable operation through features like error correction and data integrity monitoring.

Lastly, the Lantronix 900-598 is built to withstand challenging environmental conditions, thanks to its rugged design. This durability makes it suitable for deployment in harsh industrial settings, where exposure to dust, moisture, and extreme temperatures is common.

In conclusion, the Lantronix 900-598 stands out as an advanced solution for data communication and device management. Its combination of secure connectivity, ease of use, high performance, and durability makes it an excellent choice for businesses looking to modernize their operations and embrace the future of IoT and remote management. With its extensive features and robust technologies, the 900-598 is poised to enhance productivity and streamline processes across various industries.