Lantronix 900-633-R manual Troubleshooting, Problems and Error Messages

Problem/Message

Possible Solution

LED lights display

Make sure that the network printer:

correctly but printer

 Is powered on.

does not print job.

 Has a good network connection – wired or wireless. This includes

proper cabling, correct IP addressing and/or WI-FI connection

configuration settings and proper routing if going across routed network

environments.

 Has adequate paper supply.

 Has adequate ink or toner supply.

 Has no paper jams.

Consult the printer manufacturer to troubleshoot these or other print-

specific technical issues.

Status LED does not

Make sure that xPrintServer is connected securely to its power supply unit.

display light.

Otherwise, try another wall outlet. Contact Technical Support if

xPrintServer's status LED continues to not display light after confirming

good power.

Ethernet LED(s) are not

Make sure that Ethernet patch cable is securely connected to both

displaying light.

xPrintServer's Ethernet port and the Ethernet hub or switch to the network

at both ends. Otherwise, swap the patch cable for another known good

cable. Use a straight CAT5 (or greater) Ethernet patch cable, not a

crossover Ethernet cable to connect to the network drop.

Designated banner

Ensure that banners configurations are enabled under Set Default

page is not printing with

Options in Printers > Advanced page.

print job.

Document did not print

Make sure your application output encode is set to ASCII. If not, change it

to the correct printer.

to ASCII.

Network-attached

1) Reboot the xPrintServer.

printer is not displaying

2) Manually run Discovery

on the iOS device.

3) Verify that the network-attached printer supports Bonjour.

iOS device cannot print

Make sure your iOS device is compatible. See Supported iOS Devices.

or access xPrintServer.

xPrintServer User Guide

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