LaCie USB 2.0 user manual LaCie Golden Disk Troubleshooting

Page 22

LaCie Golden Disk

Troubleshooting

User Manual

Page 21

 

 

Problem

Question

Answer

The drive is not run-

Is the drive connected to a USB 1.1

If your drive is connected to a USB 1.1 port or hub, this is normal.

ning noticeably faster

port on your computer, or to a USB

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB

when connected via

1.1 hub?

2.0 performance levels when it is connected directly to a Hi-Speed

Hi-Speed USB 2.0.

 

USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will

 

 

 

operate at the slower USB 1.1 transfer rates.

 

 

Is the drive connected to a Hi-

Check to see that the Hi-Speed USB 2.0 drivers for both your host

 

 

Speed USB 2.0 port on your

bus adapter and device have been installed correctly. If in doubt,

 

 

computer?

uninstall the drivers and re-install them.

 

 

Does your computer or operating

See section 1.2, Minimum System Requirements.

 

 

system support Hi-Speed USB 2.0?

 

 

 

 

 

 

 

 

 

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Contents Golden disk Table of Contents LaCie Golden Disk Forward Health and Safety Precautions General Use PrecautionsLaCie Golden Disk Forward Features Introduction to the LaCie Hard DiskBox Content Windows Users Minimum System RequirementsMac Users Getting Connected Connecting the Power Supply Connecting the USB 2.0 Cable Disconnecting Your LaCie Hard Disk Optional Formatting and Partitioning What is Formatting?What is Partitioning? File System FormatsFormatting for Windows Users On nextLaCie Golden Disk Formatting and Partitioning Formatting for Mac Users USB 2.0 Connection Interface and Data Transfer InformationUSB 2.0 Cables Data Transfers Troubleshooting for Windows Users Troubleshooting Manual Updates See .2, Minimum System Requirements Troubleshooting for Mac Users Check .2, Minimum System Requirements for moreLaCie Golden Disk Troubleshooting Before Contacting Customer Support Contacting Customer SupportInformation to Include in Email Correspondence LaCie Technical Support Contacts Warranty Information
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