LaCie Golden Disk | Contacting Customer Support |
User Manual | Page 22 |
|
|
6. Contacting Customer Support
■Before Contacting Customer Support
1.Read the User Manual and review the Troubleshoot- ing section.
2.Try to isolate the problem. If possible, make the drive the only external device connected to your computer, and make sure that all of the cables are correctly and securely attached.
If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us using
the contacts on page 26. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
❖The serial number of your LaCie drive
❖Operating system and version
❖Computer brand and model
❖Amount of memory installed on your computer
❖Names of any other devices installed on your computer, including CD/DVD burners
■Information to Include in Email Correspondence
Information | Where to Find Information |
| |
1. | LaCie Hard Disk serial number | Located on a sticker at the back of drive or on the original packaging | |
2. | LaCie Hard Disk file format | Mac users: |
|
|
| Select the Hard Disk icon on the desktop and press Command + I. | |
|
| Windows users: |
|
|
| Right click the Hard Disk icon and select Properties. |
|
3. | Macintosh/PC model | Mac users: | Mac. |
4. | Operating system version | Click on the Apple icon in the menu bar and select About This | |
Windows users: |
| ||
5. | Processor speed |
| |
Right click My Computer and select Properties > General. |
| ||
6. | Computer memory |
|
|
7. | The brands and models of other internal and external | Mac users: | Mac. |
| peripherals installed on your computer | Click on the Apple icon in the finder bar and select About This | |
|
| Select More Info... The Apple System Profiler will launch and will list | |
|
| your internal and external peripherals. |
|
|
| Windows users: |
|
|
| Right click My Computer and select Properties > Hardware. |
|