LaCie USB Key MAX user manual Windows Users, Formatting and Partitioning

Page 20

LaCie USB Key MAX

Troubleshooting

User Manual

page 19

 

 

5.2. Windows Users

Problem

Question

Answer

The drive is not recog-

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see

nized by the computer.

 

section 3, Formatting and Partitioning.

 

 

Does your computer’s operating

Check your computer’s documentation and see section 3, Format-

 

 

system support the file system?

ting and Partitioning.

 

 

Is there an icon for the drive in My

Go into My Computer and look for an icon and drive letter as-

 

 

Computer?

signed to the LaCie drive. If the drive does not appear, follow the

 

 

 

rest of the Troubleshooting tips to isolate the problem.

 

 

Does your computer’s configuration

See section 1.2, Minimum System Requirements for more infor-

 

 

meet the minimum system require-

mation.

 

 

ments for use with this drive?

 

 

 

 

 

Is the drive receiving sufficient

Try connecting the USB power sharing cable as described in sec-

 

 

power?

tion 2.3, Connecting the Optional Power Sharing Cable.

 

 

Did you follow the correct installa-

Review the installation steps on section 2.1, Connecting the USB

 

 

tion steps for the specific interface

2.0 Interface Cable

 

 

and operating system?

 

 

 

 

 

Is there a conflict with other device

Contact LaCie Technical Support for help.

 

 

drivers or extensions?

 

 

 

The drive is working

Are there other USB devices con-

Disconnect any other USB devices and see if the drive’s perfor-

slowly.

nected to the same port or hub?

mance increases.

The drive is not run-

Is the drive connected to a USB 1.1

If your drive is connected to a USB 1.1 port or hub, this is normal.

ning noticeably faster

port on your computer, or to a USB

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB

when connected via

1.1 hub?

2.0 performance levels when it is connected directly to a Hi-Speed

Hi-Speed USB 2.0.

 

USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will

 

 

 

operate at the slower USB 1.1 transfer rates.

 

 

Is the drive connected to a Hi-

Check to see that the Hi-Speed USB 2.0 drivers for both your host

 

 

Speed USB 2.0 port on your

bus adapter and device have been installed correctly. If in doubt,

 

 

computer?

uninstall the drivers and re-install them.

 

 

Does your computer or operating

See section 1.2, Minimum System Requirements.

 

 

system support Hi-Speed USB 2.0?

 

 

 

 

 

 

 

 

 

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Contents USB key max Table of Contents Copyrights TrademarksChanges Canada Compliance Statement This Class a digital apparatusHealth and Safety Precautions General Use PrecautionsLaCie USB Key MAX Forward Features Introduction to the LaCie Hard DiskBox Content Minimum System Requirements Windows UsersMac Users Linux UsersConnecting the USB Key MAX to Your Computer Getting ConnectedInstalling the Pre-loaded Software To install pre-loaded softwareDisconnecting Your LaCie Hard Drive What is Formatting? What is Partitioning?Formatting and Partitioning File System FormatsFormatting for Windows Users On next2.C Formatting for Mac Users To reformat for use with Windows and MacUSB 2.0 Cables Interface and Data Transfer InformationUSB 2.0 Connection Data Transfers Troubleshooting Manual UpdatesProblem Question Answer Mac UsersSee .2, Minimum System Requirements Windows Users Formatting and PartitioningBefore Contacting Customer Support Information Where to Find InformationContacting Customer Support LaCie Technical Support Contacts Warranty Information
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