LaCie USB Key MAX user manual See .2, Minimum System Requirements

LaCie USB Key MAX	Troubleshooting
User Manual	page 18

Problem	Question	Answer
The drive is not recog-	Are your computer’s USB buses	Open Apple System Profiler, expand the Hardware list and click
nized by the computer.	working properly?	on USB. If your device is not listed, recheck the cables and try the
		other troubleshooting tips listed here.
	Is there a conflict with other device	Contact LaCie Technical Support for help.
	drivers or extensions?
	Has the drive been formatted?	Make sure that the drive has been formatted properly. Please see
		section 3, Formatting and Partitioning for more details.
	Does your computer’s operating	Check your computer’s documentation and see section
	system support the file system?	3, Formatting and Partitioning for more information.
Error messages under	Did you get an “Error –50” message	When copying files or folders from Mac OS 10.x to a FAT 32
Mac OS 10.x.	while copying to a FAT 32 volume?	volume, file names with certain characters cannot be copied. These
		characters include, but are not limited to:
		? < > / \ :
		Check your files and folders to ensure that these types of characters
		are not being used.
	Did you get an error message telling	Ignore this message. The drive will remount to the desktop. LaCie
	you that the drive has been discon-	drives conserve power by spinning down when you set your com-
	nected when coming out of sleep	puter to sleep mode, and when the computer is “revived” from sleep,
	mode?	it does not give the drive enough time to spin up from its sleep
		mode.
The drive is working	Are there other USB devices con-	Disconnect any other USB devices and see if the drive’s perfor-
slowly.	nected to the same port or hub?	mance increases.
The drive is not run-	Is the drive connected to a USB 1.1	If your drive is connected to a USB 1.1 port or hub, this is normal.
ning noticeably faster	port on your computer, or to a USB	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
when connected via	1.1 hub?	2.0 performance levels when it is connected directly to a Hi-Speed
Hi-Speed USB 2.0.		USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
		operate at the slower USB 1.1 transfer rates.
	Is the drive connected to a Hi-	Check to see that the Hi-Speed USB 2.0 drivers for both your host
	Speed USB 2.0 port on your	bus adapter and device have been installed correctly. If in doubt,
	computer?	uninstall the drivers and re-install them.
	Does your computer or operating	See section 1.2, Minimum System Requirements.
	system support Hi-Speed USB 2.0?