LaCie USB Key MAX user manual See .2, Minimum System Requirements

Page 19

LaCie USB Key MAX

Troubleshooting

User Manual

page 18

 

 

Problem

Question

Answer

The drive is not recog-

Are your computer’s USB buses

Open Apple System Profiler, expand the Hardware list and click

nized by the computer.

working properly?

on USB. If your device is not listed, recheck the cables and try the

 

 

 

other troubleshooting tips listed here.

 

 

Is there a conflict with other device

Contact LaCie Technical Support for help.

 

 

drivers or extensions?

 

 

 

 

 

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see

 

 

 

section 3, Formatting and Partitioning for more details.

 

 

Does your computer’s operating

Check your computer’s documentation and see section

 

 

system support the file system?

3, Formatting and Partitioning for more information.

Error messages under

Did you get an “Error –50” message

When copying files or folders from Mac OS 10.x to a FAT 32

Mac OS 10.x.

while copying to a FAT 32 volume?

volume, file names with certain characters cannot be copied. These

 

 

 

characters include, but are not limited to:

 

 

 

? < > / \ :

 

 

 

 

 

Check your files and folders to ensure that these types of characters

 

 

 

are not being used.

 

 

Did you get an error message telling

Ignore this message. The drive will remount to the desktop. LaCie

 

 

you that the drive has been discon-

drives conserve power by spinning down when you set your com-

 

 

nected when coming out of sleep

puter to sleep mode, and when the computer is “revived” from sleep,

 

 

mode?

it does not give the drive enough time to spin up from its sleep

 

 

 

mode.

The drive is working

Are there other USB devices con-

Disconnect any other USB devices and see if the drive’s perfor-

slowly.

nected to the same port or hub?

mance increases.

The drive is not run-

Is the drive connected to a USB 1.1

If your drive is connected to a USB 1.1 port or hub, this is normal.

ning noticeably faster

port on your computer, or to a USB

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB

when connected via

1.1 hub?

2.0 performance levels when it is connected directly to a Hi-Speed

Hi-Speed USB 2.0.

 

USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will

 

 

 

operate at the slower USB 1.1 transfer rates.

 

 

Is the drive connected to a Hi-

Check to see that the Hi-Speed USB 2.0 drivers for both your host

 

 

Speed USB 2.0 port on your

bus adapter and device have been installed correctly. If in doubt,

 

 

computer?

uninstall the drivers and re-install them.

 

 

Does your computer or operating

See section 1.2, Minimum System Requirements.

 

 

system support Hi-Speed USB 2.0?

 

 

 

 

 

 

 

 

 

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Contents USB key max Table of Contents Canada Compliance Statement This Class a digital apparatus CopyrightsTrademarks ChangesGeneral Use Precautions Health and Safety PrecautionsLaCie USB Key MAX Forward Introduction to the LaCie Hard Disk FeaturesBox Content Linux Users Minimum System RequirementsWindows Users Mac UsersGetting Connected Connecting the USB Key MAX to Your ComputerTo install pre-loaded software Installing the Pre-loaded SoftwareDisconnecting Your LaCie Hard Drive File System Formats What is Formatting?What is Partitioning? Formatting and PartitioningOn next Formatting for Windows Users2.C To reformat for use with Windows and Mac Formatting for Mac UsersUSB 2.0 Connection Interface and Data Transfer InformationUSB 2.0 Cables Data Transfers Mac Users TroubleshootingManual Updates Problem Question AnswerSee .2, Minimum System Requirements Formatting and Partitioning Windows UsersContacting Customer Support Information Where to Find InformationBefore Contacting Customer Support LaCie Technical Support Contacts Warranty Information