LaCie USB Key MAX | Contacting Customer Support |
User Manual | page 20 |
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6. Contacting Customer Support
■Before Contacting Customer Support
1.Read the User Manual and review the Troubleshoot- ing section.
2.Try to isolate the problem. If possible, make the drive the only external device connected to your computer, and make sure that all of the cables are correctly and securely attached.
If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can- not get your LaCie drive to work properly, contact us us- ing the contacts on page 21. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Where to Find Information | ||
1. | LaCie hard drive serial number | Located on a sticker at the back of drive or on the original packaging | |
2. | LaCie hard drive file format | Mac users: Select the hard drive icon on the desktop and press Com- | |
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| mand + I. | |
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| Windows users: Right click the hard drive icon and select Properties. | |
3. | Macintosh/PC model | Mac users: Click on the Apple icon in the menu bar and select About | |
4. | Operating system version | ||
This Mac. | |||
5. | Processor speed | Windows users: Right click My Computer and select Properties > | |
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| General. | |
6.Computer memory
7.The brands and models of other internal and external Mac users: Click on the Apple icon in the finder bar and select About
peripherals installed on your computer | This Mac. Select More Info... The Apple System Profiler will launch |
| and will list your internal and external peripherals. |
| Windows users: Right click My Computer and select Properties > |
| Hardware. |