LaCie 324I, 131082, 131081 Contacting Customer Support, Before You Contact Technical Support

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LaCie 324i LCD Monitor

User Manual

Contacting Customer Support

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6. Contacting Customer Support

6.1. Before You Contact Technical Support

Please read the User Manual and review the Troubleshooting section to resolve an issue with your LaCie device. If the problem persists, see

6.2.LaCie Customer Support Contacts for the technical support in your country or region. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

	Information	Where to Find Information
	LaCie 324i Monitor serial number	Located on a sticker at the back of monitor.
	Macintosh/PC model	Mac users: Click on the Apple icon in the menu bar and select About
	Operating system version	This Mac.
	Operating system version	Windows XP users: Right-click My Computer and select Properties >

	Processor speed	General.
	Processor speed	Windows Vista and Windows 7 users: Right-click Computer and
		Windows Vista and Windows 7 users: Right-click Computer and
	Computer memory	select Properties
		Mac users: Click on the Apple icon in the finder bar and select About
		this Mac. Select More Info... The Apple System Profiler will launch
		and will list your internal and external peripherals.
	The brand and model of the graphics board used in your	Windows XP users: Right-click My Computer and select Properties >
	computer	Hardware.
		Windows Vista and Windows 7 users: Right-click Computer and
		select Properties > Device Manager > Display Adapters

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Contents Table of Contents LaCie Customer Support Contacts Trademarks CopyrightsChanges Canada Compliance StatementGeneral Use Precautions Health and Safety PrecautionsWhen the power supply cord or plug is damaged Do not cover the vent on the monitorMode Power Consumption LED color Ergonomic PrecautionsEnergy Information Energy savingQuick Links IntroductionClick to jump to a section Thank you for purchasing a LaCie 324i LCD MonitorFeatures LaCie 324i Specifications LaCie Box ContentBlocking Screw and Transporting About the LCD Stand Blocking ScrewFront View and Button Functions Views of the MonitorBottom View Getting Connected Display and Video Signals Connecting the MonitorCable Management For a PC or Mac with DisplayPort outputUSB Devices Audio SignalsPower Cable and Power Switch Raise and Lower the Monitor Screen Ergonomic AdjustmentsTilt Swivel90˚ Remove the monitor stand for Mounting Vesa 100 Compliant Alternative StandOn the next To prepare the monitor for an alternate standLaCie 324i LCD Monitor Quick Reference Aspect Ratio On the next Aspect Ratio Effect Video SettingOff ExpansionLaCie 324i LCD Monitor Picture-in-Picture PiP Enable/Disable PiPMenu Hot KeyAudio Changing the Audio Source from the DefaultColor Setting Feature Buttons DescriptionSetting Hot Keys and OSD LockDisable EnableOSD Lock MENU+Up ArrowOn-Screen Display OSD Button Functions OSD NavigationSub-menu Description OSD Picture-in-Picture PiPOSD Picture DVI and DisplayPort OSD Picture4000, 4500, and 5000 Yellow to Neutral Gamma when changing brightness, contrast, or black levelsTo Very Blue Meet the calibration targetWhen placing the computer in Standby Select Off to disable Power ManagementDefault is OSD Picture Hdmi and Component VideoViewing extremely dark or extremely bright scenes ACCEnglish, French, Italian, German, Russian, or Spanish OSD OthersInput OSD Sound OSD Information Problem Solution TroubleshootingNo signal To be readjustedExit stand-by mode Speakers or headphones atContacting Customer Support Information Where to Find InformationBefore You Contact Technical Support Windows Vista and Windows 7 users Right-click ComputerLaCie Customer Support Contacts Contact us Warranty Information