LaCie Rugged Hard Disk user manual See .2. Minimum System Requirements

LaCie Rugged Hard Disk • Design by Neil Poulton			Troubleshooting
User Manual			page 23
	Problem	Question	Solution
	The drive is not recog-	Has the drive been formatted?	If you do not launch LaCie Setup Assistant or if you quit LaCie Setup
	nized by the computer.		Assistant after formatting has begun, your drive will not be ready
			to use and will require manual formatting. Please see sections 3.
			Optional Formatting And Partitioning and section 3.1. Finding the File
			System Format.
		Does your computer’s operat-	Check your computer’s documentation and see sections 3.1. Finding
		ing system support the file	the File System Format and 3. Optional Formatting And Partitioning
		system?
	Error messages under	Did you get an “Error –50”	When copying files or folders from Mac OS 10.x to a FAT 32 volume,
	Mac OS 10.x.	message while copying to a	certain characters cannot be copied. These characters include, but are
		FAT 32 volume?	not limited to:
			? < > / \ :
			Check your files and folders to ensure that these types of characters
			are not being used.
		Did you get an error message	Simply ignore this message. The drive will remount to the desktop.
		telling you that the drive has	LaCie drives conserve power by spinning down when you set your
		been disconnected when	computer to sleep mode, and when the computer is “woken” from
		coming out of sleep mode?	sleep, it does not give the drive enough time to spin-up from its sleep
			mode.
		Are you having problems get-	If you are having problems with your FireWire connection under Mac
		ting your FireWire device to be	OS 10.2.x, upgrade to the latest Mac OS version.
		recognized?
	The drive is working	Are there other USB, eSATA or	Disconnect any other USB, eSATA or FireWire devices and see if the
	slowly.	FireWire devices connected to	drive’s performance increases.
		the same port or hub?
	The drive is not running	Is the drive connected to a	If your drive is connected to a USB port or hub, this is normal. A
	noticeably faster when	USB port on your computer, or	Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
	connected via Hi-Speed	to a USB hub?	performance levels when it is connected directly to a Hi-Speed USB
	USB 2.0.		2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
			at the slower USB transfer rates.
		Is the drive connected to a Hi-	Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
		Speed USB 2.0 port on your	adapter and device have been installed correctly. If in doubt, un-install
		computer?	the drivers and re-install them.
		Does your computer or oper-	See section 1.2. Minimum System Requirements.
		ating system support Hi-Speed
		USB 2.0?