LaCie Rugged Hard Disk Contacting Customer Support, Before You Contact Technical Support

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LaCie Rugged Hard Disk • Design by Neil Poulton

Contacting Customer Support

User Manual

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5. Contacting Customer Support

Before You Contact Technical Support

1.Read the manuals and review section 4. Troubleshooting.

2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and securely attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the fol- lowing information on hand:

Information

Where to Find Information

LaCie hard drive serial number

Located on a sticker at the back of drive or on the original packaging

Macintosh/PC model

 

Operating system version

Mac users: Click on the Apple icon in the menu bar and select About

This Mac.

 

Processor speed

Windows users: Right click My Computer and select Properties >

General.

 

Computer memory

 

 

Mac users: Click on the Apple icon in the finder bar and select About

The brands and models of other internal and external

This Mac. Select More Info... The Apple System Profiler will launch

and will list your internal and external peripherals.

peripherals installed on your computer

Windows users: Right click My Computer and select Properties >

 

 

Hardware.

 

 

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Contents Table of Contents Foreword Health and Safety Precautions General Use PrecautionsLaCie hard disk Capabilities IntroductionQuick Links Box Content Mac Users Minimum System RequirementsWindows Users Rear View USB only Views of the Rugged Hard DiskRear View Triple Interface Exploded ViewCables and Connectors USB Cables and ConnectorsFireWire Benefits Getting Connected Connecting the Interface Cable USB 2.0, FireWire 400 or FireWireLaunching LaCie Setup Assistant Connecting Multiple Devices Disconnecting Your LaCie Hard Disk Switching InterfacesOptional Formatting and Partitioning What is Formatting?What is Partitioning? File System FormatsFinding the File System Format Formatting for Windows Users Formatting from FAT32 to Ntfs1-C Formatting from HFS+ Apple File System to Ntfs 2-A2-C Formatting for Mac Users Select the Partition tabManual Updates TroubleshootingMac Troubleshooting Problem Question SolutionSee .2. Minimum System Requirements Windows Troubleshooting Cable and 2.2. Launching LaCie Setup AssistantAting system support Hi-Speed USB 2.0? Drive turns on Before You Contact Technical Support Information Where to Find InformationContacting Customer Support LaCie Customer Support Contacts Warranty Information