LaCie Databank user manual Problem

LaCie Data Bank Hi-Speed USB 2.0	7. Troubleshooting
User’s Manual	page 29

The Problem

The drive is working slowly.

Questions to Ask	Possible Solutions
Are there other USB devices	Disconnect any other USB devices and see if the drive’s
connected to the same port or	performance increases.
hub?

The drive is not running noticeably faster when connected via Hi-Speed USB 2.0.

Is the drive connected to a USB

1.1port on your computer, or to a USB 1.1 hub?

If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi- Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates. For more information, please see sections 5.3. Optimizing Data Transfers and 6. USB Questions And Answers.

Is the drive connected to a Hi- Speed USB 2.0 port on your computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them.

Does your computer or	See sections 2.1. Minimum System Requirements – 2.1.1.
operating system support Hi-	Windows Users and 5.3. Optimizing Data Transfers for
Speed USB 2.0?	more information.

Are you using a certified Hi- Speed USB 2.0 cable to connect your drive?

Ensure that the cable you are using has been properly certified. The Hi-Speed USB 2.0 cable that was shipped with your LaCie drive has been properly certified and tested to comply with USB standards.