LaCie Databank user manual Contacting Customer Support, Before You Contact Technical Support

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LaCie Data Bank Hi-Speed USB 2.0	8. Contacting Customer Support
User’s Manual	page 33

8. Contacting Customer Support

Before You Contact Technical Support

1)Read the manuals and review the Troubleshooting section.

2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your comput- er and that you have the following information on hand:

•Your LaCie drive's serial number

•Operating system(Mac OS or Windows) and version

•Computer brand and model

•Names of CD or DVD drives installed on your computer

•Amount of memory installed

•Names of any other devices installed on your computer

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Contents How To Use This Manual Table of Contents LaCie Data Bank Hi-Speed USB Foreword User’s Manual LaCie Data Bank Hi-Speed USB Foreword User’s Manual Health And Safety Precautions What Your LaCie Drive Can Do IntroductionPackage Contents And Views Of The Drive Your LaCie DriveMinimum System Requirements Views Of The Drive Cables and ConnectorsWindows 98 SE and Windows Me Users Mac OS 9.x Users Installing Your LaCie DriveWindows 98 SE and Windows Me Users Silverlining 98 and USB 2.0 Driver InstallationSilverlining Pro Installation USB Optimizing Data Transfers USB Questions & Answers Connecting The LaCie Drive To Your ComputerUSB Power Sharing Cable Connecting an optional Power Sharing Cable sold separatelyDisconnecting Your LaCie Drive Connecting Multiple DevicesFile System Formats Using Your LaCie DriveFormatting And Partitioning Your LaCie Hard Drive FAT32 Mac Users Formatting And Partitioning Using Mac OSPage Tech Tips File System FormatsGuidelines For Choosing FAT 32 Or Ntfs Mac OS 10.x Users Mac Users Mac OS 9.x UsersAvailable Storage Capacity Optimizing Data TransfersHi-Speed USB 2.0 Host Bus Adapters And Performance LaCie Data Bank Hi-Speed USB Tech Tips User’s Manual USB Questions & Answers What Is The Difference Between USB And Hi-Speed USB 2.0?What Are The Benefits Of The USB Interfaces? What Are The Ideal Uses For USB?What Is a USB Hub? Manual Updates TroubleshootingWindows Users Problem Questions to Ask Possible SolutionsContact LaCie Technical Support for help Problem Mac Users See sections 4.1. Formatting And Partitioning Your LaCie Please see 5.3. Optimizing Data Transfers Before You Contact Technical Support Contacting Customer SupportLaCie Technical Support Warranty Glossary LaCie Data Bank Hi-Speed USB Glossary User’s Manual LaCie Data Bank Hi-Speed USB Glossary User’s Manual LaCie Data Bank Hi-Speed USB Glossary User’s Manual