GarrettCom P62F manual Troubleshooting, Before Calling for Assistance

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Magnum P62-Series Hardened Switches

Installation and User Guide (12/02)

5.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation Magnum P62-Series Hardened Switch is a straightforward procedure (see INSTALLATION, Section 3); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum P62-Series Hardened Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

5.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum P62-Series Hardened Switch unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum P62-Series Hardened Switch product, it is recommended that the problem device is replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum P62-Series Hardened Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum P62-Series Hardened Switch unit or if unknown, contact GarrettCom, Inc. by fax, phone or email (support@garrettcom.com) for assistance.

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Contents Installation and User Guide Hardened Ethernet Switches Installation and User Guide TrademarksGarrettCom, Inc Contacting GarrettCom, IncStackable Hubs, Snmp Optional Personal Switches, 10/100MbPersonal Hubs, 10Mb series Table of Contents Network Standards SpecificationsTechnical Specifications Ports Performance Maximum Ethernet Segment or Domain LengthsFiber Ports # 1 Power Supply Internal 24VDC and -48VDC Power SupplyLED Indicators MechanicalMtbf Bellcore method Agency Approvals Ordering Information PartsManaged P62-Series mP62 Hardened Switches Introduction Inspecting the Package and ProductProduct Description Www . GarrettCom . com Www . GarrettCom . com Managed Network Software MNS-mP for Magnum mP62 Connecting the Console Terminal to Magnum mP62 Management Console portFiber port, SC Connectors Frame Buffering and LatencyWww . GarrettCom . com 24VDC and -48VDC Int. & 125V/250VDC ext. through PSX-T Two future-proof fiber ports with SC connectorsTop-mounted LEDs for convenient viewing Managed mP62’s with MNSmP software for Managed networkApplications Example Example 3. Magnum mP62 Mounting dimensions InstallationLocating Magnum P62F-Series 10/100Mb Ethernet Switches Mounting position and materialsMounting Hole Dimensions, inches & cm Connecting Ethernet Media, and Special Strain-relief feature Media Ieee StandardConnecting Fiber Optic ST-type, Snap-In Optional Connecting Fiber Optic SC-type, Snap-InConnecting Single-Mode Fiber Optic Power Budget Calculations for P62-Series Fiber Media Km, fdxDC Power Terminals +, -,internally floating P62 -48V, 24VDC InstallationPower the P62-5V models w/Ext AC Power Supply PSX-A Power the P62-5V w/DC Pwr Supply PSX-T at 125/250 VDCPower Capacity 15 watts Power Output 5VDC, 3AmpsOperating Shock Cable Strain Relief Feature on all P62-Series models Switching, Address Learning Dual-Speed Functionality, and SwitchingSwitching, Filtering and Forwarding OperationLED’s for P62-Series Hardened Switch Auto-negotiation and Speed-sensingTroubleshooting Before Calling for AssistanceWhen Calling for Assistance Return Material Authorization RMA ProcedureNo Problem Found Appendix a Warranty InformationShipping and Packaging Information
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