GarrettCom P62-Series manual Troubleshooting, Before Calling for Assistance

Magnum P62-Series Hardened Switches Installation and User Guide (08/03)

5.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation Magnum P62-Series Hardened Switch is a straightforward procedure (see INSTALLATION, Section 3); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum P62-Series Hardened Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

5.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum P62-Series Hardened Switch unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum P62-Series Hardened Switch product, it is recommended that the problem device is replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum P62-Series Hardened Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum P62-Series Hardened Switch unit or if unknown, contact GarrettCom, Inc. by fax, phone or email (support@garrettcom.com) for assistance.

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