Ergotron A515 Problem Possible solution Blank screen, Error message, Display does, Management

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A515BACK

15" TFT LCD Color Monitor

6. Troubleshooting

NEXT

If your monitor is not functioning properly, you may be able to solve the problem by following the suggestions below :

Problem

Possible solution

Blank screen

If the power LED is not lit, push the Soft power switch or check the

 

AC cord to turn the monitor on. If the display unit is powered

 

through the computer, check that the computer is switched on.

 

The display unit might be in standby mode. Push one of the

 

keyboard keys. Check that the keyboard is properly connected to

 

the computer.

 

Check that the signal cable connector is properly connected and that

 

the connection pins are not bent or damaged. If the connector is

 

loose, tighten the connector's screws.

 

Check that the power cable is correctly connected to the display unit

 

and to the power outlet.

Error message:

Check the resolution and the frequency on the video port of your

Video mode not

computer.

supported

 

 

Compare these values with the data in the Preset Timing Table.

The display does

The video signal from the computer does not comply with VESA

not enter power

DPMS standard. Either the computer or the graphics adapter is not

management

using the VESA DPMS power management function.

mode

 

17/20

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Contents A515 Back Next Standards and Recommendations A515BACK Introduction A515 Cleaning and Maintenance Following items should be found in the packaging Packing ListSelecting a suitable location Connecting the monitor A515 USB hub Setting the refresh rate Recommended primary mode User’s Environment 11/20 Adjusting the picture Using the On Screen Display Direct access buttons Color Control OSD Adjustments15/20 Reducing power consumption Power consumptionMode Error message Problem Possible solution Blank screenNot enter power Display doesPower LED is a orange color Problem Possible solution Color defectsSize, position Shape or qualityContacting service ProblemPossible solutionOrange color Maximum resolution Input signalsPower management Safety and EMC