Service and Support
Finding your VX serial number
The serial number for your Vision product can be found on the back panel of the device.
Contacting Escient Technical Support
Escient’s award winning support staff is available to assist you should you have any questions or problems with your Vision. Phones are staffed Monday through Friday from 8:00am to 6pm Eastern Standard Time.
•Phone:
•Fax:
•Internet: http://www.escient.com
•Email: mailto://support@escient.com
Please have the following information ready for the Escient Customer Sup- port technician:
•Product Serial Number (on the back of the unit or under Setup/Utilities/Sys- tem Information)
•Model Number (printed on the front of the unit)
•Date and Place of Purchase
Important Care and Cleaning Information
Using Connectors and Ports
Never force a connector into a port. Check for obstructions on the port. If the con- nector and port don’t join with reasonable ease, they probably don’t match. Make sure that the connector matches the port and that you have positioned the connec- tor correctly in relation to the port.
Keeping Vision Within Acceptable Temperatures
Operate Vision in a place where the temperature is always between 0º and 40º C (32º to 104º F). Do not enclose Vision in a shelf or rack without proper ventilation. Always maintain sufficient airflow on all sides of the chassis.
Keeping the Outside of Vision Clean
To clean Vision, unplug the power cord and all cables. Then use a soft, slightly damp,
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