Getting Help

For additional support related to the Mid-Span Power Hub or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com

Phone	603-332-9400
	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your country:
	http://www.enterasys.com/support/gtac-all.html

Internet mail	support@enterasys.com

To send comments or suggestions concerning this document to the Technical Writing

Department: TechWriting@enterasys.com

Make sure to include the document Part Number in the email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers