Chapter 6: Troubleshooting
If your powerline adapters have difficulty communicating with each other, try the following procedures:
∙Try power cycling the unit by unplugging it from the electric outlet for 10 seconds and plugging it in again.
∙Use a pin to hold the reset button down for 2 seconds on each unit you are trying to connect. The units will reset and attempt to establish a connection using factory default settings.
∙Try plugging the powerline adapter into an adjacent electric outlet.
∙Powerline adapters work better when plugged directly into an electric outlet. Using a power strip or surge protector may degrade network performance or completely block network signals.
∙This powerline adapter should not be used on GFI protected electric outlets, as some outlets will filter out the powerline signal.
∙This powerline adapter should not be used in areas with excessive heat.
∙Certain florescent or incandescent lights are noise sources that can degrade performance.
∙If your building has more than one circuit breaker box, your powerline adapters may not be able to establish a connection across different circuit breaker boxes. In such cases, try establishing a connection across different circuit breaker boxes by linking two powerline adapters together with an Ethernet cable.
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