Troubleshooting media problems

Paper problems can be difficult to detect. The following series of steps will help isolate media-induced problems versus printer problems:

•Isolate a paper path.

•Isolate a brand of media.

•Isolate a type of media.

•Evaluate media-use practices.

•Evaluate environmental conditions.

Here are some media usage tips:

•Turn the media over and print on the other side. Doing so often corrects excess paper curl.

•Rotate the media 180° (end-for-end) to feed a different leading edge. This can help correct multi-sheet feeding problems.

Media to avoid

•carbonless media

•media that has been preprinted (such as letterhead) with ink that will not withstand fuser heat (175° to 230° C [347° to 446° F] for 0.1 second)

•plastic-fiber media

•embossed media

•media with cutouts or perforations

•chemically treated media

•coated media

•synthetic media

•multipart forms

•odd-sized media

If your printer is having trouble with jams, multi-feeds, or misfeeds, try using HP 20 lb multi-purpose paper (part number 9300-2092) or

HP 24 lb LaserJet paper (part number 9300-2091).

156 Chapter 5 – Media specifications

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