Horizontal smudges

The media does not meet HP paper specifications or is stored improperly.

The paper path is dirty or damaged.

Print a cleaning page.

Horizontal white lines

The toner cartridge could be defective or low on toner.

The toner cartridge has been exposed to too much light.

Review the repetitive defect ruler.

The fusing assembly is dirty or defective.

The laser/scanner assembly is dirty or defective.

The ECU could be faulty.

9

Light print, dark print, faded print

The toner density setting is incorrect.

The toner cartridge is empty or defective.

The toner cartridge requires cleaning.

The transfer roller is defective or dirty.

The media does not meet HP paper specifications or is stored improperly.

The laser/scanner is defective.

The ECU is defective.

The high-voltage power supply is defective.

EN

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