Contents

1 Control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Error listings, descriptions, and recommended actions

2 Service mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

How to gain access to service mode and related functions

3 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

DC voltages, test points, and tools

4 Input/output (I/O) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Printer interface and cabling information

5 Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Supported sizes and specifications for paper and special media

6 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Cartridge weights and capacities, and potential service issues

7 Printer options and replaceable parts. . . . . . . . . . . . . . . . . . 175

Support matrix and part numbers for accessories

8 Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Selected high-usage replacement parts

9 Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Image defect samples, suspect causes, and remedies

10 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Main wiring schematics and paper paths

11 Services and support: resources and training. . . . . . . . . . . 287

How and where to get training, support, and materials

A Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . 291 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

EN

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