Freedom9 IP 100 user manual Troubleshooting

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7 Troubleshooting

Q 001: The remote mouse doesn’t work or is not synchronized.

A 001: Make sure the mouse settings on the device match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 5.5.1 for more details.

Q 002: The video quality is bad or the picture is grainy.

A 002: Try to correct the brightness and contrast settings (see Section 6.4.3) until the picture improves. Use the auto adjustment feature to correct a flickering video.

Q 003: Can’t log into the freeView IP 100.

A 003: Verify the username and password. Be default, the user ”super” has the password ”pass”. Also, ensure that the web browser is configured to accept cookies.

Q 004: The Remote Console window can’t connect to the host.

A 004: A firewall may be preventing access to the Remote Console. Make sure that TCP port numbers 80 or 443 are open for incoming TCP connection establishments.

Q 005: No connection can be established to the freeView IP 100.

A 005: Check whether the network connection is working (ping the IP address of device). If not, check the network hardware and check if the device is powered on. Check whether the IP address of the device and all other IP related settings are correct. Check that there isn’t an IP conflict on the network (multiple devices using the same IP address). Verify that all of the IP infrastructure of your LAN, like routers etc., is correctly configured.

Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.

A 006: A ’Hot-key’ needs to be defined for special key combinations. See Section 5.5.1 for more details.

Q 007: The web interface of the device looks abnormal.

A 007: Ensure the web browser cache settings are correct. Particularly, check that the cache settings are not set to ”Never check for newer pages”. Otherwise, the device interface may be loaded from the browser cache and not from the device.

Q 008: Windows XP doesn’t awake from standby mode.

A 008: This is likely a Windows XP problem. Try not to move the mouse when XP goes into standby mode.

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Contents FreeView IP RevCopyright and Trademark Information Table of Contents Rack Mount KIT Installation Diagram List of Figures 10 Nero Selection Dialog Introduction Hardware InstallationVideo Modes Initial IP Configuration KVM Setup ProgramWeb Interface Remote ConsoleAuto Adjust button Sync Mouse buttonWhen The Server Is Operational When The Server Is Non-OperationalFeatures Package ContentsTechnical Specifications System RequirementsModel No FreeView IP DescriptionCable Diagrams Operation Overview Connecting The freeView IP 100 To The Host SystemStep Only required if using Virtual Media Only required if using a local console InternetUsing a 100 Mbps Connection Using a 10 Mbps ConnectionEthernet Connection FreeView IP 100 User’s Manual Initial Configuration Initial Configuration Via Dhcp ServerFreeView IP 100 Setup Program Parameter ValueInitial Configuration Via Serial Console Setup UtilityKeyboard, Mouse And Video Configuration FreeView IP 100 Keyboard SettingsIP auto configuration none/dhcp/bootp dhcp Net maskRemote Mouse Settings Auto Mouse Speed And Mouse SynchronizationSingle And Double Mouse Mode Host System Mouse SettingsRecommended Mouse Settings MS Windows 2000/2003 Professional and Server, XP SUN SolarisPrerequisites TelnetHttp//IP address of freeView IP Logging In And Logging OutHttps//IP address of freeView IP Navigation MainLogging Out General descriptionRemote Console Control Bar Main WindowCtrl+Alt+Delete Single/Double Mouse Mode OptionsMonitor Only Exclusive AccessScaling Mouse Handling Video SettingsLocal Cursor Video Settings Through The Web Interface Video Settings Through The Remote ConsoleShow Soft KeyboardMapping Local Keyboard HotkeysEncoding 13 Remote Console Confirmation DialogRemote Console Status Line Status lineRemote Control KVM ConsoleTelnet Console Telnet ConsoleCommand Description Virtual MediaFloppy Disk Upload a Floppy ImageCD-ROM Image Use Image on Windows Share SambaVirtual CD-ROM Image Screen Windows 2000/XP Windows Explorer Context MenuCreating An Image Unix, Solaris, LinuxFloppy Images Unix, Solaris, Linux MS WindowsCD-ROM/ISO Images Unix, Solaris, Linux RawWrite for Windows Selection DialogDriver Installation Drive RedirectionPage 12 KVM Vision Viewer Setup Create a New Device13 Create a New Device Drive Redirection Settings 15 New Device AddedOptions 18 Drive Redirection CompletedChange Password User ManagementKVM Settings Users And Groups22 User Console Settings Part User Console22 User Console Settings Part Miscellaneous Remote Console Settings 23 Keyboard and Mouse Settings Keyboard/MouseVideo Miscellaneous Video SettingsMouse Speed Device Settings Network25 Network Settings Dynamic DNS 26 Dynamic DNS27 Dynamic DNS Scenario Security 28 Device Security29 Certificate Settings Certificate30 SSL Certificate Upload Serial Port 31 Serial PortPage Date And Time 32 Date and TimeEvent Log 33 Event LogFreeView IP 100 User’s Manual Maintenance Device Information 34 Device InformationUpdate Firmware 36 Event Log ListPage Unit Reset 38 Unit ResetTroubleshooting Certificates CE CertificatePin Assignments Key Codes Figure B-1 English US Keyboard Layout Rack Mount Kit Installation Diagram

IP 100 specifications

The Freedom9 IP 100 is a revolutionary device in the realm of networking and telecommunications, offering advanced features designed to meet the demands of modern communication systems. This device stands out for its robust capabilities and versatility, making it suitable for various applications including VoIP services, data transmission, and multimedia streaming.

At the heart of the Freedom9 IP 100 is its highly efficient VoIP technology. It supports SIP (Session Initiation Protocol) which streamlines the process of initiating, maintaining, and terminating real-time voice and video sessions over the Internet. This ensures high-quality communication, significantly reducing latency and enhancing clarity during voice calls. With multiple concurrent call capabilities, the IP 100 can handle numerous calls simultaneously without compromising on performance.

One of the key features of the Freedom9 IP 100 is its user-friendly interface. The device is designed with intuitive controls and a sleek display, making it accessible for users of all technical backgrounds. This simplicity is complemented by advanced configuration options, allowing IT professionals to customize settings based on specific organizational needs. Enhanced security protocols, including encryption and firewall features, protect against unauthorized access, ensuring data integrity and user privacy.

The IP 100 also boasts extensive compatibility with various devices and platforms, enabling seamless integration within existing communication infrastructures. This flexibility extends to its support for a wide range of codecs, providing options for both high-definition audio and standard quality depending on bandwidth availability. As a result, organizations can optimize their setup for either quality or resource utilization.

Power over Ethernet (PoE) capability is another significant feature of the Freedom9 IP 100. This allows for a single cable to provide both power and data connectivity, simplifying installation and reducing clutter in networking environments. Coupled with robust performance in both wired and wireless settings, the Freedom9 IP 100 truly adapts to the user's surroundings.

In terms of design and durability, the Freedom9 IP 100 is constructed to withstand the rigors of daily use, making it an excellent choice for both office and field deployments. Its compact form factor allows for easy placement in diverse locations, while the aesthetic design ensures it fits well within modern workspaces.

In summary, the Freedom9 IP 100 is a cutting-edge solution for businesses seeking reliable and efficient communication tools. With its VoIP capabilities, user-friendly interface, extensive compatibility, and rugged design, it represents an exceptional investment for enhancing communication strategies.
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