Juniper Networks IDP8200, IDP250 Self-Help Online Tools and Resources, Opening a Case with Jtac

About This Guide

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

„Find CSC offerings: http://www.juniper.net/customers/support/

„Search for known bugs: http://www2.juniper.net/kb/

„Find product documentation: http://www.juniper.net/techpubs/

„Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

„Download the latest versions of software and review your release notes: http://www.juniper.net/customers/csc/software/

„Search technical bulletins for relevant hardware and software notifications: http://www.juniper.net/alerts/

„Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

„Open a case online in the CSC Case Manager: http://www.juniper.net/customers/cm/

„To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

„Use the Case Manager tool in the CSC at http://www.juniper.net/customers/cm/.

„Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/customers/support/requesting-support/.

Requesting Technical Support „ xiii