Table A-1. Modem Troubleshooting
Problem | Troubleshooting |
|
|
No data transfer | 4. Network Light is Red |
(continued) | The Elite Modem is not receiving any signal from |
| |
| the Internet service provider. Make sure all |
| connections are |
| is set up correctly. |
| Make sure the phone has a clear dial tone. Call your |
| service provider (phone company). If you are on a |
| corporate network, contact the network IS |
| administrator, and make sure the service provider is |
| having no technical problems. If the noise persists, |
| call distributor technical support. |
| 5. Network Light is Yellow |
| The modem is trying to synchronize with the service |
| provider. Make sure the modem is at least 12 |
| inches from the monitor. Wait three minutes for the |
| light to turn steady GREEN, which indicates they |
| are synchronized and data should transfer. |
| If Network Light doesn’t turn GREEN in three |
| minutes, call your service provider (phone |
| company). If you are on a corporate network, |
| contact the network IS administrator, and make |
| sure the service provider is having no technical |
| problems. Call distributor technical support. |
| 6. Transfer Light Remains Off |
| Make sure all cables are properly installed and |
| connected. If the Transfer Light remains off, call |
| distributor technical support. |
|
|
Revision 2.01 | Elite Modem Installation Guide |