Zhone Technologies 08-01002-01 manual 4Appendix a Troubleshooting

Page 24

A-4Appendix A: Troubleshooting

Table A-1. Modem Troubleshooting

Problem

Troubleshooting

 

 

Low data throughput

File transfer rates depend not only on the Elite Modem,

rates/It seems to take a

but also on the speed of your computer, the network that

long time to download

you are communicating through (ISP, corporate net,

files to your computer

etc.), and the speed and connection of the computer you

 

are attempting to transfer data to and from.

 

If you know your files are being transmitted to your

 

computer with high-speed equipment and your

 

downloads still seem slow, it’s possible your modem is

 

connected to more than one computer.

 

The Elite Modem supports only one computer at a time.

 

Your computer may inadvertently be connected logically

 

(or physically) into a hub or other network configuration

 

that looks like multiple computers to the modem. Call

 

your corporate IS network administrator and have any

 

other computers removed from the modem.

 

 

Your PC cannot

First, make sure that all network software applications

communicate with your

are properly installed and configured. Double check to

Internet service provider

make sure the IP address is correct. Call your telephone

 

service provider and make sure Elite Modem service is

 

enabled.

 

Next, call your ISP help desk. If you are on a corporate

 

network, call the network IS administrator. Make sure

 

your service is active and that the network is not

 

experiencing technical difficulties.

 

 

Revision 2.01

Elite Modem Installation Guide

08-01002-01

Image 24
Contents Elite Modem Page Installation Guide Elite ModemRevision Elite Modem Installation Guide 08-01002-01 Publication history IiiRevision Elite Modem Installation Guide 08-01002-01 Contents Page Safety Considerations About this documentVii Elite Modem Requirements Requirement DescriptionInstalling the Elite Modem Chapter contentsChapter task list Elite Modem Elite Modem and the EtherLoop SystemMaterials Included with the Elite Modem 2List of Materials4Installing the Elite Modem Step Action You have completed this taskModem Indicators Elite Modem Front Panel IndicatorsPosition Indicator Additional telephones on the modem phone line Telephone FiltersFilter Description Installing the Desk Mount Filter Wall Mount Filter Installation StepPage Appendix a Troubleshooting Table A-1. Modem Troubleshooting ProblemPC Light is OFF Transfer Light is OFFNetwork Light is Red Network Light is YellowTransfer Light Remains Off Table A-1. Modem Troubleshooting Problem Troubleshooting4Appendix a Troubleshooting Appendix B Regulatory Information B FCC Compliance InformationFCC Information to User Customer InstructionsAppendix B Regulatory Information B-3 Industry Canada Compliance Information EmissionsAppendix C. Warranty and DisclaimersC CoverageExclusions Page Elite Modem