Avocent 2015, 1415, 1515 manual Appendix D Technical Support, To resolve an issue

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54AutoView 1415/1515/2015 Switch Installer/User Guide

Appendix D: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on- line service request.

3.Call the Avocent Technical Support location nearest you.

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Contents AutoView Switch USA Notification Canadian Notification AutoView→ Switch 1415/1515/2015 Power On Page Page Table of Contents Changing Your Switch Mode List of Figures User Setup Menu Administrator Only List of Tables AutoView 1415/1515/2015 Switch Installer/User Guide Features and Benefits Avriq Intelligent ModuleMultiplatform support Security Two-User Share ModeOscar graphical user interface Operation modesIntegrated Access Cables Cascading expansionLocal user accounts Safety Precautions Example of an AutoView Switch ConfigurationRack mount safety considerations AutoView 1415/1515/2015 Switch Installer/User Guide Getting Started Rack Mounting Your AutoView SwitchSupplied with the AutoView switch Additional items neededInstalling the AutoView Switch To install the 1U switch mounting bracketInstallation To connect a server using an Avriq module Connecting UsersCascading AutoView Switches To connect a server using an IAC moduleTo cascade multiple AutoView switches Adding Legacy Switches Legacy Switch Support Legacy Product Model NumbersAutoView 2015 Switch Configuration with Legacy KVM Switches Local Analog User a Avriq Module Setting Up Your AutoView Switching System To add a legacy KVM switchAutoView 1415/1515/2015 Switch Installer/User Guide To access the Main dialog box Controlling Your System at the Analog PortsViewing and Selecting Ports and Servers Viewing the status of your switch Selecting serversTo select servers Navigating the Oscar Interface Alt+X Configuring Oscar Interface Menus To access the Setup menuTo access the Names dialog box Assigning server namesTo assign names to servers Names Dialog BoxTo access the Devices dialog box Assigning device typesTo assign a device type To access the Menu dialog box Changing the display behaviorTo set up key sequences to launch the Oscar interface Setting the keyboard country codeTo choose the default display order of servers To set a Screen Delay Time for the Oscar interfaceSelecting a language To change the keyboard country codeTo select a language To access the Flag dialog box Controlling the status flagSetting console security To determine how the status flag is displayedTo access the Security dialog box To set or change the passwordTo password protect your console To disable local user accounts Admin user only To remove password protection from your consoleTo enable local user accounts To enable the screen saver mode with no password protectionTo exit the screen saver mode To immediately turn on the screen saver Displaying Version InformationTo turn off the screen saver To display version information16 Target Selection Dialog Box Admin Scanning Your System To decommission an Avriq moduleTo start the Scan Mode To add servers to the scan listTo remove a server from the scan list Running System Diagnostics To cancel Scan ModeTo run diagnostic tests Diagnostic Test Details DescriptionTo access the Broadcast dialog box Broadcasting to ServersTo broadcast to selected servers 23 Broadcast Dialog BoxChanging Your Switch Mode To access the Switch dialog boxTo turn broadcasting off Setting the Share Mode feature To enable Share ModeUsing Administrator Privileges To access the User Setup screen administrator onlyUser Setup menu functions administrator only User Edit menu administrator onlyTo edit a user User Access menu administrator only User Edit Menu Administrator OnlyUser Setup menu Delete administrator only Items needed for the upgrade Appendix a Flash UpgradesUpgrading the AutoView switch To upgrade firmwareTo simultaneously upgrade multiple Avriq modules Upgrading the Avriq module firmwareAppendices Appendix B Technical Specifications Analog Port SetsSafety and EMC Approvals and Markings Appendix C Sun Advanced Key Emulation Appendices To resolve an issue Appendix D Technical SupportPage 590-644-501C
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1515, 1415, 2015 specifications

Avocent, a recognized leader in the IT management space, offers a range of high-performance KVM (Keyboard, Video, Mouse) switches that cater to various enterprise demands. The Avocent 1415, 2015, and 1515 models are designed to provide seamless control over multiple computers from a single interface, enhancing efficiency and managing diverse IT environments.

The Avocent 1415 is a compact KVM switch that supports both USB and PS/2 connectivity, allowing users to connect a wide range of devices without the need for additional adapters. It features a maximum resolution of 1920x1200, ensuring clear and crisp display quality, which is essential for detailed tasks. The 1415 is particularly valued for its hot-plug capability, enabling users to add or remove computers without interrupting operation, thus sustaining workflow and productivity.

The Avocent 2015 builds on these features, introducing enhanced video support with a higher resolution capacity, accommodating up to 4K resolutions. This makes it ideal for graphic-intensive tasks and environments that require superior display quality. Additionally, the 2015 model integrates advanced security features, such as user authentication and access controls, ensuring that sensitive data remains protected. The unit also supports cross-platform compatibility, making it versatile for diverse IT setups.

The Avocent 1515 represents the pinnacle of the series, incorporating advanced technologies such as dual-link DVI support and robust audio switching capabilities. Users can enjoy a more immersive experience with high-definition audio, making the 1515 suitable for multimedia environments where sound quality is as crucial as video quality. Furthermore, the 1515 boasts enhanced management features, including web-based access for remote control and monitoring, which facilitates easier management of multiple systems across various locations.

All three models prioritize reliability and user experience, featuring intuitive control interfaces that simplify navigation. Built with durable materials, they are designed for long-term use in demanding environments. The common characteristic of these Avocent switches is their ability to streamline IT management, reduce operational costs, and improve user productivity through advanced features and robust technologies. Whether in data centers, corporate offices, or remote locations, the Avocent 1415, 2015, and 1515 series offer solid solutions for efficient and secure KVM management.
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