Troubleshooting
Troubleshooting
If your wireless network adapter does not work properly, try the following suggestions before seeking repair assistance.
Problem | Solution |
Network performance is | • Another network nearby may be using the same channel, and |
sometimes fast, sometimes slow | causing interference. Change the Channel to a different setting |
| on all devices connected to your network (see page 8). |
No access to other devices on | • Make sure the router power light is on. If not, check the AC |
the network | power adapter connections at the router and at the wall outlet. |
| • Make sure all devices connected to the network are assigned |
| the same SSID and the same Channel (see page 8). |
| • If you have enabled WEP encryption, make sure all devices |
| use the same encryption settings (see page 9). |
| • If you have difficulty with file sharing or printing, you must |
| configure your Windows® operating system properly for all |
| devices connected to the network (see page 10). |
Cannot connect to the Internet | • Verify that your cable or DSL modem is properly connected |
| and is receiving electrical power. |
| • Turn off your modem, leave it off for 15 seconds, then turn it |
| back on and check for Internet access. |
| • Confirm that your ISP account information is entered correctly |
| on the router you are using for your Internet connection. |
| • Do you have Internet access at the computer connected to |
| your router or access point? If not, you will not be able to |
| connect until the router fault is corrected. Consult the user |
| manual for the router or access point. |
| • If your router or access point is connected to the Internet, try |
| rebooting the computer in which the adapter is installed. |
| • Check the communication between the adapter and the |
| router. If you are using an AT&T Plug&Share™ router, open |
| your Internet browser on the computer that has the adapter |
| installed. Enter ATT.Router or http://192.168.0.1 in the address |
| line. If you see the router page, there may be a problem with |
| your network settings. See next page for instructions. |
AT&T Plug&Share™ Wireless USB Adapter 54 Mbps 6602G | 30 |