Motorola SBG941E, SBG941UE, 570280-001-a manual Status Diagnostics, Ping Utility

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Status Diagnostics Page

This page provides the following diagnostic tools for troubleshooting IP connectivity problems:

•Ping (LAN)

•Traceroute (WAN)

Ping Utility

Ping (Packet InterNet Groper) allows you to check connectivity between the SBG941 and other devices on the SBG941 LAN. This utility sends a small packet of data and then waits for a reply. When you Ping a computer IP address and receive a reply, it confirms that the computer is connected to the SBG941.

Testing Network Connectivity with the SBG941

To check connectivity between the SBG941 and other devices on the SBG941 LAN, perform the following test:

1.Select Ping from the Select Utility drop-down list.

2.Enter the IP address of the computer you want to Ping in the Target field.

3.Enter the data packet size in bytes in the Ping Size field.

4.Enter the number of ping attempts in the No. of Pings field.

5.Enter the time (in milliseconds) between Ping send operations in the Ping Interval field.

6.Click Start Test to begin the Ping operation. Ping results display in the Results pane.

Status Pages • Status Diagnostics Page

Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide

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570280-001-a

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Contents Motorola SURFboard Read This Before You Begin Safety and Regulatory InformationWireless LAN Information FCC Statements FCC Interference Statement Recycling your Motorola Equipment Caring for the Environment by RecyclingContents Advanced Pages Wireless PagesStatus Pages Basic PagesSoftware License & Warranty TroubleshootingInside the Box Contact Information Minimum System RequirementsFront Panel Overview Product OverviewRear Panel Overview WirelessUSB MAC Label OverviewCabling the SBG941 Cabling the SBG941SBG941 LED Activity During Startup Cabling the SBG941UConfiguring TCP/IP in Windows XP Connecting to the InternetOpen the Control Panel Configuring TCP/IP in Windows Vista Verifying the IP Address in Windows XP Click All Programs Click AccessoriesVerifying the IP Address in Windows Vista Wall Mounting the Modem Setting Up a Wi-Fi NetworkRenewing Your IP Address in Windows XP or Windows Vista Wall Mounting Template 10.20 cm 00 10.20 cm Starting the SBG941 Configuration Manager Cmgr Basic ConfigurationChanging the SBG941 Default Password SBG941 Menu Options Bar Configuration Manager Menu Options BarGetting Help Configuring a Gaming DMZ Host Gaming Configuration GuidelinesConfiguring the Firewall for Gaming Configuring Port TriggersExiting the SBG941 Configuration Manager Status Software Status PagesDownstream Channel Startup ProcedureStatus Connection Field Descriptions for the Status ConnectionField Descriptions for the Status Security Status SecurityPing Utility Status DiagnosticsTraceroute Utility Status Event Log Status ConfigurationField Descriptions for the Basic Setup Basic SetupNapt mode Expires IP AddressMAC Address DurationField Descriptions for the Basic Dhcp Basic DhcpField Descriptions for Basic Ddns Basic DdnsRestoring Your SBG941 Configuration Basic BackupBacking Up Your SBG941 Configuration Advanced Options Advanced PagesField Descriptions for the Advanced Options Http//WanIPAddress8080/ to access the SBG941Start Address EnabledAdvanced IP Filtering Field Descriptions for the Advanced IP FilteringClick Add MAC Address Setting a MAC Address FilterAdvanced MAC Filtering Field Descriptions for the Advanced MAC FilteringEnd Port Advanced Port FilteringField Descriptions for the Advanced Port Filtering Start PortAdvanced Port Forwarding Field Descriptions for the Advanced Port Triggers Advanced Port TriggersTarget Range Start Port Setting Up the DMZ HostEnable Advanced DMZ HostRIP Authentication Advanced Routing Information Protocol SetupField Descriptions for the Advanced RIP Setup RIP EnableRIP Destination IP Address RIP Authentication KeyRIP Authentication Key ID RIP Reporting IntervalFirewall Pages Firewall Web Content Filter Smtp Server Name Firewall Local LogField Descriptions for the Firewall Local Log Contact Email AddressField Description for the Firewall Remote Log Firewall Remote LogParental Control Pages Parental Control User SetupField Descriptions for the Parental Control User Setup Parental Control Basic Setup Parental Control Time of Day Access Policy Parental Control Event Log Field Descriptions for the Wireless 802.11 Radio Wireless 802.11 RadioNetwork Name Ssid Wireless 802.11 Primary NetworkField Descriptions for the Wireless 802.11 Primary Network Primary NetworkShow Key Shared Key AuthenticationWPA/WPA2 Encryption WPA Pre-Shared KeyPassPhrase 802.1x AuthenticationNetwork Key 1 Current Network KeyWireless 802.11 Guest Network Field Descriptions for the Wireless 802.11 Guest Network Basic Rate Set Wireless 802.11 AdvancedField Descriptions for the Wireless 802.11 Advanced 54g ModeRate 54g ProtectionXPress Technology Afterburner TechnologyConnected Clients Wireless 802.11 Access ControlField Descriptions for the Wireless 802.11 Access Control MAC Restrict ModeField Descriptions for the Wireless 802.11 Wi-Fi Multimedia Wireless 802.11 Wi-Fi MultimediaWireless Pages Wireless 802.11 Wi-Fi Multimedia Remote Bridges Wireless 802.11 BridgingField Descriptions for the Wireless 802.11 Bridging Wireless BridgingMotorola recommends configuring Setting Up Your Wireless LANEncrypting Wireless LAN Transmissions Encrypting Wireless LAN TransmissionsConfiguring a Wireless Client for WPA Installing Wireless ClientsInstalling Wireless Clients Configuring a Wireless Client with the Network Name Ssid Configuring a Wireless Client for WEPCannot send or SolutionsTroubleshooting Solutions Power light is offFront Panel LEDs and Error Conditions Front Panel LEDs and Error ConditionsWPA enabled Change the WPA Encryption to AES You may Software LicenseYou may not Warranty InformationSoftware License & Warranty Warranty Information Motorola, Inc Tournament Drive Horsham, PA 19044 U.S.A