Belkin F5D8631-4 user manual Troubleshooting

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Troubleshooting

•The Setup Assistant completed, but my web browser doesn’t work.

•I am unable to connect to the Internet. The “modem” LED on my Modem Router is blinking, and the “internet” LED is solid.

1.If the “modem” LED is blinking, and the “internet” LED is solid, but you are unable to access the Internet, there may be third- party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

2.If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

3.Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support.

EN-83

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Contents N1 Wireless Modem Router Table of Contents Introduction Advantages of a Wireless NetworkRevolutionary N1 Wireless Technology with Mimo N1 Mimo Modem Router Placement Important Factors for Placement and SetupAvoid Obstacles and Interference Choose the Quietest Channel for your Wireless NetworkCordless Phones Secure Connections, VPNs, and AOL Country Number Internet adress Free Tech SupportProduct Overview Built-In Dynamic Host Configuration Protocol Dhcp Integrated 10/100 4-Port SwitchSetup Assistant Universal Plug and Play UPnPMAC Address Filtering Integrated N1 Wireless Access PointSetup Assistant Software System Requirements Package ContentsInternet Connection Settings Knowing your Modem Modem RouterWireless-Computer Status Wireless SecurityWired-Computer Status Wireless Status Modem Router/Power StatusAdsl lineStatus Internet StatusReset Button Connections to Wired Computers YellowResetting the Modem Router Ii. Restoring the Factory DefaultsBrand New Setup Connecting and Configuring your Modem RouterConnecting and Configuring your Modem Router Replacing an Existing Modem or Modem Router Connecting and Configuring your Modem Router Select Country Checking SettingsConfirmation Screen Progress ScreenConnecting and Configuring your Modem Router EN-20 Troubleshooting EN-22 Hardware Connections Follow the Quick Installation Guide Alternate Setup MethodLogging out of the Modem Router Logging into the Modem RouterUnderstanding the Web-Based Advanced User Interface Quick-Navigation Links Login/Logout ButtonHome Button Help ButtonLAN Settings Internet-Status IndicatorInternet Settings FeaturesAlternate Setup Method Connection Type Setting your ISP Connection Type to PPPoE or PPPoA EN-30 Setting your Connection Type to Dynamic IP 1483 Bridged Setting your ISP Connection Type to Static IP IPoA Alternate Setup Method Setting Custom Domain Name Server DNS Settings Viewing the LAN Settings Using the Web-Based Advanced User InterfaceIP Address Changing LAN SettingsSubnet Mask Dhcp ServerLease Time IP PoolLocal Domain Name Viewing the Dhcp Client List Configuring the Wireless Network SettingsChanging the Wireless Network Name Ssid Using the Wireless Mode Switch Changing the Wireless ChannelUsing the Bandwidth Switch 802.11n & 802.11g & 802.11bWMM Wi-Fi Multimedia Using the Broadcast Ssid Feature Protected Mode SwitchChanging the Wireless Security Settings Using Wi-Fi Protected SetupEN-42 WPA2 Requirements Setting WPA/WPA2-Personal PSK Setting WPA Security Setting WPA-PSK Setting WEP Encryption Using a Hexadecimal Key Using the Access Point Mode Setting up an Allow Access List Setting MAC Address ControlSetting up a Deny Access List Configuring the Firewall Manually Entering Settings into the Virtual Server Configuring Internal Forwarding SettingsChoosing an Application Setting Client IP Filters Enabling the Demilitarized Zone DMZ Using Dynamic DNSSetting up the Modem Router’s Dynamic DNS Update Client Utilities Blocking an Icmp PingRestarting the Modem Modem Router Restoring Factory Default Settings Saving a Current Configuration EN-60 Restoring a Previous Configuration EN-62 Checking for a New Version of Firmware Updating the FirmwareDownloading a New Version of Firmware Updating the Modem Router’s Firmware EN-66 Setting or Changing the Administrator Password Changing System SettingsChanging the Login Time-Out Setting Enabling Remote Management Setting the Time and Time ZoneEnabling/Disabling NAT Network Address Translation Enabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateManually Configuring Network Settings in Mac OS up to Manually Configuring Network SettingsEN-72 Manually Configuring Network Settings in Mac OS Manually Configuring Network SettingsEN-74 EN-75 Manually Configuring Network Settings in Windows 98 or Me Microsoft Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Setup Assistant CD does not automatically start TroubleshootingSetup Assistant cannot find my Modem Router EN-80 Troubleshooting EN-82 Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting EN-86 C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings Do Belkin products support WPA? EN-90 Troubleshooting EN-92 802.11g Plus Mimo 802.11g with Mimo MRC Belkin Wireless Comparison ChartEN-94 Federal Communications Commission Notice InformationModifications Canada-Industry Canada IC What is not covered by this warranty? What will we do to correct problems?How to get service What the period of coverage isHow state law relates to the warranty EC Declaration of Conformity to R&TTE Directive 1999/5/EC Belkin Tech Support

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