Belkin F5D8631-4 user manual Troubleshooting

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Troubleshooting

I can’t connect to the Internet wirelessly, but my network name is listed.

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

1.Click on the correct network name in the “Available Networks” list.

2.If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the section entitled “Changing the Wireless

Security Settings”.

3.Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indication of a successful connection to the network.

I can’t connect to the Internet wirelessly, and my network name is not listed.

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Modem Router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your N1 Wireless Modem Router” of this User Manual.

2.Using a computer that is connected to the Modem Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Modem Router’s wireless “Channel and SSID” configuration page.

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.

EN-85

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Contents N1 Wireless Modem Router Table of Contents Introduction Advantages of a Wireless NetworkRevolutionary N1 Wireless Technology with Mimo N1 Mimo Modem Router Placement Important Factors for Placement and SetupChoose the Quietest Channel for your Wireless Network Avoid Obstacles and InterferenceCordless Phones Secure Connections, VPNs, and AOL Country Number Internet adress Free Tech SupportProduct Overview Universal Plug and Play UPnP Integrated 10/100 4-Port SwitchBuilt-In Dynamic Host Configuration Protocol Dhcp Setup AssistantMAC Address Filtering Integrated N1 Wireless Access PointKnowing your Modem Modem Router Package ContentsSetup Assistant Software System Requirements Internet Connection SettingsWireless Security Wireless-Computer StatusWired-Computer Status Internet Status Modem Router/Power StatusWireless Status Adsl lineStatusIi. Restoring the Factory Defaults Connections to Wired Computers YellowReset Button Resetting the Modem RouterBrand New Setup Connecting and Configuring your Modem RouterConnecting and Configuring your Modem Router Replacing an Existing Modem or Modem Router Connecting and Configuring your Modem Router Progress Screen Checking SettingsSelect Country Confirmation ScreenConnecting and Configuring your Modem Router EN-20 Troubleshooting EN-22 Hardware Connections Follow the Quick Installation Guide Alternate Setup MethodLogging into the Modem Router Logging out of the Modem RouterUnderstanding the Web-Based Advanced User Interface Help Button Login/Logout ButtonQuick-Navigation Links Home ButtonFeatures Internet-Status IndicatorLAN Settings Internet SettingsAlternate Setup Method Connection Type Setting your ISP Connection Type to PPPoE or PPPoA EN-30 Setting your Connection Type to Dynamic IP 1483 Bridged Setting your ISP Connection Type to Static IP IPoA Alternate Setup Method Setting Custom Domain Name Server DNS Settings Viewing the LAN Settings Using the Web-Based Advanced User InterfaceDhcp Server Changing LAN SettingsIP Address Subnet MaskIP Pool Lease TimeLocal Domain Name Viewing the Dhcp Client List Configuring the Wireless Network SettingsChanging the Wireless Network Name Ssid 802.11n & 802.11g & 802.11b Changing the Wireless ChannelUsing the Wireless Mode Switch Using the Bandwidth SwitchUsing Wi-Fi Protected Setup Using the Broadcast Ssid Feature Protected Mode SwitchWMM Wi-Fi Multimedia Changing the Wireless Security SettingsEN-42 WPA2 Requirements Setting WPA/WPA2-Personal PSK Setting WPA Security Setting WPA-PSK Setting WEP Encryption Using a Hexadecimal Key Using the Access Point Mode Setting up an Allow Access List Setting MAC Address ControlSetting up a Deny Access List Configuring the Firewall Configuring Internal Forwarding Settings Manually Entering Settings into the Virtual ServerChoosing an Application Setting Client IP Filters Enabling the Demilitarized Zone DMZ Using Dynamic DNSSetting up the Modem Router’s Dynamic DNS Update Client Utilities Blocking an Icmp PingRestarting the Modem Modem Router Restoring Factory Default Settings Saving a Current Configuration EN-60 Restoring a Previous Configuration EN-62 Checking for a New Version of Firmware Updating the FirmwareDownloading a New Version of Firmware Updating the Modem Router’s Firmware EN-66 Changing System Settings Setting or Changing the Administrator PasswordChanging the Login Time-Out Setting Enabling Remote Management Setting the Time and Time ZoneEnabling/Disabling NAT Network Address Translation Enabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateManually Configuring Network Settings in Mac OS up to Manually Configuring Network SettingsEN-72 Manually Configuring Network Settings in Mac OS Manually Configuring Network SettingsEN-74 EN-75 Manually Configuring Network Settings in Windows 98 or Me Microsoft Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Troubleshooting Setup Assistant CD does not automatically startSetup Assistant cannot find my Modem Router EN-80 Troubleshooting EN-82 Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting EN-86 C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings Do Belkin products support WPA? EN-90 Troubleshooting EN-92 802.11g Plus Mimo 802.11g with Mimo MRC Belkin Wireless Comparison ChartEN-94 Information Federal Communications Commission NoticeModifications Canada-Industry Canada IC What the period of coverage is What will we do to correct problems?What is not covered by this warranty? How to get serviceHow state law relates to the warranty EC Declaration of Conformity to R&TTE Directive 1999/5/EC Belkin Tech Support

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