Troubleshooting | Toshiba E1-17063A specification

TROUBLESHOOTING

1. ERROR MESSAGES	5-3
Operation Error	5-3
Check E-mail Error	5-3
Input Error	5-4
Others	5-5
Transmission/Reception Error	5-6
Internet Fax Transmission Error	5-6
Internet Fax Reception Error	5-6
2. Error Code Printed on Report	5-7
2. Error Code Printed on Report	5-7		5
Transmit Code	5-7		5
Receive Code	5-8

5-1

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Toshiba E1-17063A manual Troubleshooting

Contents

Page For U.S.A. only Electronic Imaging Division Musick, Irvine, CA For Canada only 17th Floor Queen Street Auckland New Zealand Phone 64 9 307 Office Product Group McNABB StreetFor New Zealand only Preface Features of the e-STUDIO16/20/25 Internet Fax Functions Table of Contents Setup Resolution Setting Message Size Limit Setting DSN Reports MDN Report Alert Report List and Report Print Format Precautions Precautions for Internet TransmissionPage Introduction 2INTRODUCTION Before Connecting the Machine to Internet POP and Smtp Confirmed E-mail Server Internet Fax to/from Client Computers Internet FAX Transmission OverviewInternet Fax to Internet Fax Onramp Gateway Transmission Offramp Gateway Transmission Facsimile Unit Description Green IndicatorAmber Indicator Rear View Basic Functions 2BASIC Functions Receiving Modes Automatic Receiving ModeReceive E-MAIL Searching is completed Manual Receiving ModePress the key twice time to enter the I-Fax Mode Receiving from Smtp Server Output Print Format for Receiving E-mail Text Body Output Header Output This output is printed when the Print Header is set to onP3-26 Setup E-MAIL Properties Setup Print Header Setting Send E-MAIL Selecting Send ModeEntering Internet Fax Mode Press the key to enter the Scan to E-mail mode How to Set Scanning ConditionEntering Scan to E-mail Mode How to Set Receiver Capability Scanning condition setting is completed Continue the operation for specifying the recipients Use the or key to select desired contrast mode How to Set Image DensityPress Key at the Internet Fax Mode or Scan to E-mail Mode Press Key to complete the setting Specifying the Recipients Sending Internet Fax by Direct Input When you set the original on the glass, go toWhen scanning on the glass using e-STUDIO16 Press Key Sending Internet Fax by One Touch Key Key at the Internet Fax Mode orSelect whether scanning another original Sending Internet Fax by Abbreviated Dialing Sending Internet Fax by Alphabet Dialing Continue the operation Sending Internet Fax by Sent History Dialing Scan to E-mail Mode PressDestination using Key Press Sent History list are displayed. Select No and press Key to complete the operation Sending Internet Fax by Reception History DialingPress Key to scan another original To select 5.RECEPTION History Press Key to scan another original Sending Internet Fax by Group DialingSending Internet Fax by Multi-Key Quick Broadcast No and press Key to complete the operation Delete the Existing destination Specify the E-mail addressesSelect Review List and press the key Modify the Existing destination Registering New Abbreviated Dial Number Automatictelephone Dialing RegistrationAbbreviated Dialer Registration Press the key Select 1.ABB. Numbers and press the key Panel and press the key Press to select 6.E-MAIL AddressEnter an E-mail address and press the key Screen returns to the ABB. Number menu Press to select 2.RESOLUTION 12E-mail address using Key14Select an E-mail address using Press To select 2.SENT HISTORY. Select an To select 4.PAPER Size Press to select 3.COMPRESSIONSelect to program a compression Select to program a paper size Press to retain the Abbreviated Dial Number Select the desired action for the Abbreviated Dial NumberPress to modify the Abbreviated Dial Number Press to delete the Abbreviated Dial Number Enter an E-mail address and press Key One Touch Key RegistrationRegistering New One Touch Key This machine provides up to 75 One Touch keys. Keys Screen returns to the ONE Touch KEY menu. Go to step When you want to search an E-mail address from ABB13Edit the E-mail address and press the key Press to select 4.PAPER Size Press to retain the One Touch Key Modifying/Deleting an Existing One Touch KeyPress to modify the One Touch Key Screen returns to the ONE Touch KEY entry screen at step Select 2.GROUP Numbers and press the key Group Number RegistrationRegistering New Group Number Enter the desired Abbreviated Dial Number Press the key GroupPress desired One Touch Delete the Destination Press to select 1.YES and delete the destination Screen returns to Group Number menu Press to retain the Group Number Modifying/Deleting an Existing Group NumberPress to modify the Group Number Screen returns to the Group Number entry screen at step 32BASIC Functions Setup 2SETUP Setup Flow TCP/IP Configuration To disable the BOOTP/DHCP, press To select BootP/DHCP SettingTo enable the BOOTP/DHCP, press To select To select 01.BOOTP/DHCP Key Press IP Address SettingEnter the IP address using the Dial Keypad and press Display returns to the Network menu Subnetmask Setting To select 04.DEFAULT Gateway Default Gateway SettingEnter the Default Gateway address using the Dial Keypad and press Press Host Name Setting Mail Account Setup Before Setting Up Press the key and press Press to select 05.E-MAIL Mail Address SettingWhen the Receive Mode is set to Smtp Error E-mail Forward Address Setting Tip Receive Mode Setting This sets the type of protocols used for receiving E-mail POP Server Address Setting Press the key and press POP Time Setting PressADDRESS. to select 04.POP Server POP Server Address Press to select 05.E-MAIL Press to select 05.POP Time Use the or key to select the desired time POP Login Name Setting Public is set as the default POP login name POP Password Setting Pass is set as the default POP password Smtp Server Address Setting Mail POP Login Name Mail Properties Setup OFF For further details, see Offramp Gateway Setup on Print Text Body Setting Display returns to the E-MAIL Setup menu Press Key and press Body Page Limit SettingIs set as the default body page limit Send MDN Setting Print Header Setting Print E-mail Error Setting PressERROR. to select 05.PRINT E-MAIL Print DSN Setting Print MDN Setting Request DSN Setting Set the time interval for the Confirmation Timer function Confirmation Timer SettingTIMER.Press To select 12.CONFIRMATION Display returns to the E-MAIL Setup menu Message Size Limit Setting Press to select 01.SCAN Resolution Scan to E-MAIL SetupResolution Setting Display returns to the Scan Setup menu Use the or key to select desired size Press the key Onramp Gateway, Onramp Gateway Overview Onramp Gateway SetupWhat is a Onramp Gateway? Press Key Key and press To select Setting Up a Relay Box with E-mail AddressSelect the password option Enter the Relay Box Number and press the key Press designated One Touch key Enter the passwordEnter the End Station Press to select 2.SEARCH Name Select the destination using the or key Press the key Address, press To select 2.E-MAIL Address SETUP. Go to step Number and press the key What is SMTP? Offramp Gateway SetupWhat is a Offramp Gateway? Offramp Gateway, Offramp Gateway Overview How does the e-STUDIO16/20/25 receive E-mail through SMTP? How to send a document using Offramp GatewayWhen the sender wants to send an E-mail for Offramp Gateway Sending to Facsimile Offramp-email-address syntax Setting Up for Offramp Gateway Mail to Fax Gateway Setting Gateway Print Setting Gateway Security Setting FTP Server Login Name Additional Functions SetupFTP Server Login Name Setting FTP Server Login Password Pass is set as a default login password FTP Server Login Password SettingCard If you want cancel the FTP setting, press Before pressing the key Before pressing Key LAN FAX Server Address SettingDisplayed and returns to the Initial Setup menu. It may After 2 seconds, the Operation Completed message is Display returns to the LAN FAX menu Setup Lists and Reports 2LISTS and Reports Successful Report of DSN Mail Notification Reports Print FormatDSN Reports Unsuccessful Report of DSN MDN Report Alert Report Alert Report List and Report Print Format Transmission/Reception Journal × 3.85 200 x 100 dpi × 7.7 200 x 200 dpi 300 dpi × 15.4 200 x 400 dpi Memory Transmission Report Multi-Address Transmission Report 10LISTS and Reports Preset Dialing Number Lists Alphabetical Sort List Abbreviated Dial Number List Report Mailmode Group Number List One Touch Number List Function List Function List First Copy Function List Second Copy Menu List Program Menu List First Copy Menu List Second Copy Power Failure List Memory Reception File NBR Type From Date Time Power Failure List Receiving the E-mail from Smtp Troubleshooting 2TROUBLESHOOTING Check E-mail Error Error MessagesOperation Error Input Error Invalid data Others Initializing now Internet Fax Reception Error Transmission/Reception ErrorInternet Fax Transmission Error Error Message Cause Solution Error Code Printed on Report Transmit Code Receive Code Page 10TROUBLESHOOTING Technical Word Reference Technical Word Reference Mail Address DomainSent Internet HostHostname Internet Fax POP/POP3, post office protocol Subnet/Subnet Mask Technical Word Reference E1-17063A, 01-07 TG