Error Messages, Operation Error | Toshiba E1-17063A guide

1. ERROR MESSAGES

If an abnormal condition arises in the machine or an incorrect operation is performed, an alarm buzzer is generated for about 4 seconds and a message to indicate the nature of the error appears in the LCD Display. In that case, take corrective action.

For error messages that are not described in this chapter, refer to the e-STUDIO16/20/25 OPERATOR’S MANUAL FOR COPYING FUNCTION or e-STUDIO16/20/25 OPERATOR’S MANUAL FOR FACSIMILE FUNCTION.

Operation Error

Check E-mail Error

The following table describes error messages displayed when pressing the

key.

Error Message	Cause	Solution
Network access	The Network Interface Card or	The Network Interface Card or
error	Internet Fax unit has been	Internet Fax unit must be replaced.
	damaged.	Call for service.
	damaged.	Call for service.		5
Not POP3 receive	The Receive Mode is set to SMTP.	Select POP for the Receive Mode
mode		(see page 3-13). If the Receive
		Mode is set to SMTP, the [CHECK
		Mode is set to SMTP, the [CHECK
		E-MAIL] key is not available.

Not exist POP3	The machine cannot find the POP	Check the IP address of the POP
server	server in the network.	server is set correctly (see page 3-
		14). If it is correctly set, ask your
		network administrator if the mail
		server is correctly active.

Not exist IP	The IP address of this machine has	Assign the IP address of this
address	not been assigned.	machine (see page 3-6).
Not exist E-mail	No E-mail has been received.	-
Bad POP3 login name	Your user name is incorrect or	Check the POP login name and
	locked to log in the POP server, or	password is set correctly (see page
	the password is incorrect.	3-17, 3-18). Of they are correctly
		set, ask your network administrator
		if your login name is not locked.

Not connect POP3	The machine cannot connect to the	Check the IP address of the POP
server	POP server.	server is set correctly (see page 3-
		14). If it is correctly set, ask your
		network administrator if your POP
		account is correctly set on the mail
		server.

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Toshiba E1-17063A manual Error Messages, Operation Error, Check E-mail Error

Contents

Page For U.S.A. only Electronic Imaging Division Musick, Irvine, CA For Canada only For New Zealand only Office Product Group McNABB Street17th Floor Queen Street Auckland New Zealand Phone 64 9 307 Preface Features of the e-STUDIO16/20/25 Internet Fax Functions Table of Contents Setup Resolution Setting Message Size Limit Setting DSN Reports MDN Report Alert Report List and Report Print Format Precautions Precautions for Internet TransmissionPage Introduction 2INTRODUCTION Before Connecting the Machine to Internet POP and Smtp Confirmed E-mail Server Internet Fax to Internet Fax Internet FAX Transmission OverviewInternet Fax to/from Client Computers Onramp Gateway Transmission Offramp Gateway Transmission Green Indicator Amber IndicatorFacsimile Unit Description Rear View Basic Functions 2BASIC Functions Receive E-MAIL Automatic Receiving ModeReceiving Modes Manual Receiving Mode Press the key twice time to enter the I-Fax ModeSearching is completed Receiving from Smtp Server Output Print Format for Receiving E-mail Text Body Output P3-26 Setup E-MAIL Properties Setup Print Header Setting This output is printed when the Print Header is set to onHeader Output Entering Internet Fax Mode Selecting Send ModeSend E-MAIL How to Set Scanning Condition Entering Scan to E-mail ModePress the key to enter the Scan to E-mail mode How to Set Receiver Capability Scanning condition setting is completed Continue the operation for specifying the recipients How to Set Image Density Press Key at the Internet Fax Mode or Scan to E-mail ModeUse the or key to select desired contrast mode Press Key to complete the setting Specifying the Recipients When you set the original on the glass, go to When scanning on the glass using e-STUDIO16Sending Internet Fax by Direct Input Press Key Key at the Internet Fax Mode or Select whether scanning another originalSending Internet Fax by One Touch Key Sending Internet Fax by Abbreviated Dialing Sending Internet Fax by Alphabet Dialing Continue the operation Scan to E-mail Mode Press Destination using Key PressSending Internet Fax by Sent History Dialing Sent History list are displayed. Select Sending Internet Fax by Reception History Dialing Press Key to scan another originalNo and press Key to complete the operation To select 5.RECEPTION History Sending Internet Fax by Group Dialing Sending Internet Fax by Multi-Key Quick BroadcastPress Key to scan another original No and press Key to complete the operation Specify the E-mail addresses Select Review List and press the keyDelete the Existing destination Modify the Existing destination Automatictelephone Dialing Registration Abbreviated Dialer RegistrationRegistering New Abbreviated Dial Number Press the key Select 1.ABB. Numbers and press the key Press to select 6.E-MAIL Address Enter an E-mail address and press the keyPanel and press the key Screen returns to the ABB. Number menu 12E-mail address using Key 14Select an E-mail address usingPress to select 2.RESOLUTION Press To select 2.SENT HISTORY. Select an Press to select 3.COMPRESSION Select to program a compressionTo select 4.PAPER Size Select to program a paper size Select the desired action for the Abbreviated Dial Number Press to modify the Abbreviated Dial NumberPress to retain the Abbreviated Dial Number Press to delete the Abbreviated Dial Number One Touch Key Registration Registering New One Touch KeyEnter an E-mail address and press Key This machine provides up to 75 One Touch keys. Keys 13Edit the E-mail address and press the key When you want to search an E-mail address from ABBScreen returns to the ONE Touch KEY menu. Go to step Press to select 4.PAPER Size Modifying/Deleting an Existing One Touch Key Press to modify the One Touch KeyPress to retain the One Touch Key Screen returns to the ONE Touch KEY entry screen at step Registering New Group Number Group Number RegistrationSelect 2.GROUP Numbers and press the key Group Press desired One TouchEnter the desired Abbreviated Dial Number Press the key Delete the Destination Press to select 1.YES and delete the destination Screen returns to Group Number menu Modifying/Deleting an Existing Group Number Press to modify the Group NumberPress to retain the Group Number Screen returns to the Group Number entry screen at step 32BASIC Functions Setup 2SETUP Setup Flow TCP/IP Configuration BootP/DHCP Setting To enable the BOOTP/DHCP, press To selectTo disable the BOOTP/DHCP, press To select To select 01.BOOTP/DHCP IP Address Setting Enter the IP address using the Dial Keypad and pressKey Press Display returns to the Network menu Subnetmask Setting Default Gateway Setting Enter the Default Gateway address using the DialTo select 04.DEFAULT Gateway Keypad and press Press Host Name Setting Mail Account Setup Before Setting Up When the Receive Mode is set to Smtp Mail Address SettingPress the key and press Press to select 05.E-MAIL Error E-mail Forward Address Setting Tip Receive Mode Setting This sets the type of protocols used for receiving E-mail POP Server Address Setting Press the key and press POP Time Setting PressADDRESS. to select 04.POP Server POP Server Address Press to select 05.E-MAIL Press to select 05.POP Time Use the or key to select the desired time POP Login Name Setting Public is set as the default POP login name POP Password Setting Pass is set as the default POP password Smtp Server Address Setting Mail POP Login Name Mail Properties Setup OFF For further details, see Offramp Gateway Setup on Print Text Body Setting Display returns to the E-MAIL Setup menu Is set as the default body page limit Body Page Limit SettingPress Key and press Send MDN Setting Print Header Setting Print E-mail Error Setting PressERROR. to select 05.PRINT E-MAIL Print DSN Setting Print MDN Setting Request DSN Setting Confirmation Timer Setting TIMER.Press To select 12.CONFIRMATIONSet the time interval for the Confirmation Timer function Display returns to the E-MAIL Setup menu Message Size Limit Setting Scan to E-MAIL Setup Resolution SettingPress to select 01.SCAN Resolution Display returns to the Scan Setup menu Use the or key to select desired size Press the key What is a Onramp Gateway? Onramp Gateway SetupOnramp Gateway, Onramp Gateway Overview Setting Up a Relay Box with E-mail Address Select the password optionPress Key Key and press To select Enter the Relay Box Number and press the key Enter the password Enter the End StationPress designated One Touch key Press to select 2.SEARCH Name Select the destination using the or key Press the key Address, press To select 2.E-MAIL Address SETUP. Go to step Number and press the key Offramp Gateway Setup What is a Offramp Gateway?What is SMTP? Offramp Gateway, Offramp Gateway Overview How to send a document using Offramp Gateway When the sender wants to send an E-mail for Offramp GatewayHow does the e-STUDIO16/20/25 receive E-mail through SMTP? Sending to Facsimile Offramp-email-address syntax Setting Up for Offramp Gateway Mail to Fax Gateway Setting Gateway Print Setting Gateway Security Setting Additional Functions Setup FTP Server Login Name SettingFTP Server Login Name FTP Server Login Password FTP Server Login Password Setting Card If you want cancel the FTP setting, pressPass is set as a default login password Before pressing the key LAN FAX Server Address Setting Displayed and returns to the Initial Setup menu. It mayBefore pressing Key After 2 seconds, the Operation Completed message is Display returns to the LAN FAX menu Setup Lists and Reports 2LISTS and Reports Mail Notification Reports Print Format DSN ReportsSuccessful Report of DSN Unsuccessful Report of DSN MDN Report Alert Report Alert Report List and Report Print Format Transmission/Reception Journal × 3.85 200 x 100 dpi × 7.7 200 x 200 dpi 300 dpi × 15.4 200 x 400 dpi Memory Transmission Report Multi-Address Transmission Report 10LISTS and Reports Preset Dialing Number Lists Alphabetical Sort List Abbreviated Dial Number List Report Mailmode Group Number List One Touch Number List Function List Function List First Copy Function List Second Copy Menu List Program Menu List First Copy Menu List Second Copy Power Failure List Memory Reception File NBR Type From Date Time Power Failure List Receiving the E-mail from Smtp Troubleshooting 2TROUBLESHOOTING Operation Error Error MessagesCheck E-mail Error Input Error Invalid data Others Initializing now Transmission/Reception Error Internet Fax Transmission ErrorInternet Fax Reception Error Error Message Cause Solution Error Code Printed on Report Transmit Code Receive Code Page 10TROUBLESHOOTING Technical Word Reference Technical Word Reference Sent DomainMail Address Host HostnameInternet Internet Fax POP/POP3, post office protocol Subnet/Subnet Mask Technical Word Reference E1-17063A, 01-07 TG