Multitech MT5634ZBA-SERIES manual Appendix B Upgrading the Modem’s Firmware, Upgrade Overview

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Appendix B – Upgrading the Modem’s Firmware

Appendix B – Upgrading the Modem’s Firmware

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.

Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.

Upgrade Overview

The upgrade procedure consists of the following steps, which are described in greater detail in the following sections.

1.Identify the model number and firmware version of your modem.

2.Identify the current version of the firmware (you can view this on the Multi-Tech Web site). If your modem already has the current firmware, there is no need to update it.

3.Download the upgrade file and the appropriate Flash Wizard for your modem.

4.Install the Flash Wizard and extract the firmware .HEX file from the file you downloaded.

5.Document and clear your stored parameters.

6.Upgrade the modem’s firmware using the .HEX file and the Flash Wizard.

7.Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to know whether or not you should update it.

1.Run your favorite terminal program. If you are using Windows 95 or above, you can use Windows HyperTerminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press ENTER. If the modem does not respond with OK, repeat the AT&F command.

3.Now type ATI, press ENTER, and record your results. The model number and firmware version should appear similar to that shown below.

LT V.92 1.0 MT5634ZBA-V-V92 Serial Voice/Data/Fax Modem Version 1.25k

Step 2: Identify the Current Firmware Version

Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.

1.Using your favorite Web browser, go to http://www.multitech.com/SUPPORT/MultiModem ZBA/firmware.asp.

2.Scroll down to your modem model number.

3.Look at the firmware version number for your modem.

4.If the firmware version number matches the firmware version number found in “Step 1: Identify the Modem Firmware,” you have the current firmware version and do not need to be update.

5.If the firmware version number is greater than the firmware version number found in “Step 1: Identify the

Modem Firmware,” your modem has an older firmware version. Continue with “Step 3: Download the Upgrade File.”

Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly; e.g., if your current firmware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G)

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Contents MultiModem ZBA MultiModem ZBA MT5634ZBA-Series User Guide Table of Contents Table of Contents Features Table IntroductionFeatures Specific to Change the Internal Jumpers InstallationSafety Warnings Opening the ModemChanging the Voice Jumper Connect the Modem to Your PC Global ConnectionsNon-Global Connection Power-On Test Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to the AC Power Outlet Connect the Modem to Your PCInstall the Modem Driver Installing the Modem DriverUsing the Global Wizard to Configure Your Modem Using AT Commands to Configure Your ModemConfigure the modem for best performance Modem Serial Speed GuidelinesOperation About the Front PanelSetup Leased-Line OperationOperation Connecting to the Internet AT Commands, S- Registers, and Result Codes Setup Remote ConfigurationBasic Procedure Changing the Setup PasswordChanging the Setup Password Callback SecurityTurning Callback Security On and Off Calling Procedures Setting Callback Security Message ParityAssigning Callback Passwords and Phone Numbers Password-Only CallbackNumber-Entry Callback Extension-Entry CallbackCallback Security Commands Direct ConnectionCallback Assignments Form Troubleshooting None of the Indicators LightModem Does Not Respond to Commands Page Page Modem Doesn’t Work with Caller ID Data Is Being LostThere Are Garbage Characters on the Monitor Fax and Data Software Can’t Run at the Same TimeAppendix a Technical Specifications Fax Data RatesReceiver Sensitivity Identify the Modem Firmware Upgrade OverviewAppendix B Upgrading the Modem’s Firmware Identify the Current Firmware VersionUpgrade the Modem’s Firmware Download the Upgrade FileExtract the Upgrade Files Restore Your ParametersAppendix C Regulatory Compliance FCC Part 15 RegulationFCC Part 68 Telecom Industry Canada EMC, Safety and R&TTE Directive ComplianceCanadian Limitations Notice International Modem RestrictionsNew Zealand Telecom Warning Notice South African StatementAppendix D Waste Electrical and Electronic Equipment Weee Waste Electrical and Electronic Equipment StatementAppendix E Installing a Modem under Linux SetupAppendix F Connecting to a Cisco Router Connecting to a Cisco Router Console PortRemote Configuration Console Port ConnectionsAppendix G Rohs HT/TS Substance Concentration Index Caller IDIndex

MT5634ZBA-GLOBAL, MT5634ZBA-V-V92, MT5634ZBA-SERIES, MT5634ZBA specifications

The Multitech MT5634ZBA series is a line of high-performance 56K modems that have been engineered for reliable data transmission over telephone lines. This series includes models such as the MT5634ZBA, MT5634ZBA-SERIES, MT5634ZBA-V-V92, and MT5634ZBA-GLOBAL, each catering to different communication needs while maintaining a commitment to quality and efficiency.

One of the standout features of the MT5634ZBA series is its support for the V.92 protocol. This technology significantly enhances the modem's performance by allowing faster upload speeds compared to its predecessors. With V.92, users can enjoy uploads at speeds up to 48Kbps, which is particularly beneficial for those who frequently send large files or engage in video conferencing. Furthermore, the V.92 protocol supports features like modem-on-hold, enabling users to receive incoming calls without disconnecting their internet session.

Another notable characteristic of the MT5634ZBA series is its globally compatible design. The MT5634ZBA-GLOBAL version has been adapted to work with various international telecommunications standards, making it an excellent choice for businesses and individuals who require a reliable connection across different countries. This international usability ensures that users can connect seamlessly, regardless of location.

The MT5634ZBA modems also feature advanced error correction and data compression technologies, such as MNP2-4 error control, and V.42 bis compression. These technologies work together to improve data integrity and enhance the overall throughput of the modem, resulting in a more efficient and reliable connection.

In terms of hardware, the MT5634ZBA series modems are built with robust components that ensure longevity and consistent performance. They are equipped with standard serial interface ports that allow easy integration with various devices, such as computers, point-of-sale systems, and other communication equipment.

In summary, the Multitech MT5634ZBA series represents a significant advancement in modem technology, combining speed, reliability, and global adaptability. With its support for V.92, comprehensive error correction, and high-level data handling capabilities, the MT5634ZBA series is an ideal choice for users seeking efficient and effective communication solutions, whether at home or in business environments.
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