Multi Tech Equipment MTA128ST manual Warranty, Service, and Tech Support

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Warranty, Service, and Tech Support

Chapter 7: Warranty, Service, and Tech Support

Multi-Tech Systems, Inc. Warranty & Repairs Policies

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial #_____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S.dollars drawn on a U.S. bank.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470, or visit our web site at

/PARTNER/Programs/overnight replacement/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

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Contents Page Trademarks Model MTA128ST/NT S000305C Rev. CRevision Date Description Contents Product Description Introduction and DescriptionSpid Service Profile ID FeaturesIsdn BRI Line NT1 ConnectionPin Pin TE SignalInterlace LED Indicators LED P1 LED P2 LED LED Indicators Switch CompatibiltiyCommand Interface ConnectorsConnecting your TA Hardware InstallationSafety Warnings Connect the TA to Your PC RS-232 Connection Network Configuration Configuration UtilitiesIntroduction Before You StartVoice TEI Call Control ConfigurationDialing Numbers COM Port SettingsDCD Drop Time Configuring your TA Page Page Page Page Page Page Page Page AT Commands MTA128S T/NT Commands and S-RegistersAT Commands by Function Analog Pots Call Commands Digital Data Call Commands aRegisters Register SummaryAT Commands, S-Registers, and Result Codes Result Codes Using AT Commands to Operate the MTA128ST/NTAnswering a Call Making a CallAnswering Automatically Hanging UpAnswering Manually Specific Troubleshooting Situations Troubleshooting the TATroubleshoot ing IntroductionDebugging/Logging/Troubleshooting S-Registers Debugging/Logging/Troubleshooting CommandsNone of the LEDs light when the MTA128ST/NTis on Debugging/Logging/Troubleshooting Command Summary ATMTA128ST/NT does not respond to commands You can place data calls but not voice calls or vice versa MTA128ST/NT dials but cannot make a connectionYou cannot place two simultaneous data calls MTA128ST/NT cannot connect when answeringMTA128ST/NT disconnects while online File transfer appears slower than it should beApple Macintosh Compatibility Making PPP/MLPPP Connections Bonding Using the &, I and + Characters Software Applications that can Format PPP Data Dynamic Bandwidth Allocation DBADBA Data Protocols DBA Features Bandwidth-on-Demand BOD-S60, S61, S62, and S63PPP/MLPPP Repair Procedures for U.S. and Canadian Customers Warranty, Service, and Tech SupportWarranty Repair Procedures for International Distributors Replacement PartsQuick Setup Example AppendixAConfiguration ProfilesQuick Setup Factory Profiles Loop Qualification Bearer ServiceAppendix B Ordering Your Isdn Li ne Using Isdn Ordering Codes IOCs M5 previously Generic Data M-1DN J3 previously Generic Data J-1DNCapability S previously Generic Data M Ordering Isdn Without IOCs Appendices Appendices FCC AppendixC FCCand Canadian RegulationCanadian Limitations Notice Firmware-based Configuration Utility AppendixD Configuration MethodsConfiguration via AT Commands Using AT Commands to Configure the MTA128ST/NTGlossary SymbolGlossary IETFInternet Engineering Task Force PPPMultilink Protocol or MP-is an Internet Glossary TA-Seeterminal adapter Information pages from a central resource. See also Isdn Canadian Regulation 56 Appendix IndexUart
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