Warranty, Service, and Tech Support
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer, or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (763)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
Repair Procedures for International Distributors
International Distributors should contact their MTS International sales representative for information about the repair of
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department (763)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Mail: | SupplyNet, Inc. |
| 614 Corporate Way |
| Valley Cottage, NY 10989 |
Phone: | 800 |
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