Multi Tech Equipment MTA128ST Replacement Parts, Repair Procedures for International Distributors

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Warranty, Service, and Tech Support

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/partners/channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer, or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International Distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department (763) 717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

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Contents Page Model MTA128ST/NT S000305C Rev. C Revision Date DescriptionTrademarks Contents Introduction and Description Product DescriptionIsdn BRI Line FeaturesSpid Service Profile ID NT1 ConnectionPin TE Signal InterlacePin LED Indicators LED P1 LED P2 LED Command Interface Switch CompatibiltiyLED Indicators ConnectorsHardware Installation Safety WarningsConnecting your TA Connect the TA to Your PC RS-232 Connection Introduction Configuration UtilitiesNetwork Configuration Before You StartCall Control Configuration Voice TEICOM Port Settings Dialing NumbersDCD Drop Time Configuring your TA Page Page Page Page Page Page Page Page MTA128S T/NT Commands and S-Registers AT CommandsAT Commands by Function Registers Digital Data Call Commands aAnalog Pots Call Commands Register SummaryAT Commands, S-Registers, and Result Codes Using AT Commands to Operate the MTA128ST/NT Result CodesMaking a Call Answering a CallHanging Up Answering ManuallyAnswering Automatically Troubleshoot ing Troubleshooting the TASpecific Troubleshooting Situations IntroductionNone of the LEDs light when the MTA128ST/NTis on Debugging/Logging/Troubleshooting CommandsDebugging/Logging/Troubleshooting S-Registers Debugging/Logging/Troubleshooting Command Summary ATMTA128ST/NT does not respond to commands MTA128ST/NT dials but cannot make a connection You can place data calls but not voice calls or vice versaMTA128ST/NT disconnects while online MTA128ST/NT cannot connect when answeringYou cannot place two simultaneous data calls File transfer appears slower than it should beApple Macintosh Compatibility Software Applications that can Format PPP Data Bonding Using the &, I and + CharactersMaking PPP/MLPPP Connections Dynamic Bandwidth Allocation DBADBA Features Bandwidth-on-Demand BOD-S60, S61, S62, and S63 DBA Data ProtocolsPPP/MLPPP Warranty, Service, and Tech Support WarrantyRepair Procedures for U.S. and Canadian Customers Replacement Parts Repair Procedures for International DistributorsAppendixAConfiguration Profiles Quick Setup Factory ProfilesQuick Setup Example Bearer Service Appendix B Ordering Your Isdn Li neLoop Qualification Using Isdn Ordering Codes IOCs J3 previously Generic Data J-1DN Capability S previously Generic Data MM5 previously Generic Data M-1DN Ordering Isdn Without IOCs Appendices Appendices AppendixC FCCand Canadian Regulation FCCCanadian Limitations Notice Configuration via AT Commands AppendixD Configuration MethodsFirmware-based Configuration Utility Using AT Commands to Configure the MTA128ST/NTSymbol GlossaryGlossary IETFInternet Engineering Task Force PPPMultilink Protocol or MP-is an Internet Glossary TA-Seeterminal adapter Information pages from a central resource. See also Isdn Index Canadian Regulation 56 AppendixUart
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