How to Get Help

Iomega’s goal is to provide state-of-the-art support for its customers. Over time, our support options and pricing policies may change in light of evolving technology and global changes across the computer industry. This section of the manual contains information on the support options available at the time this manual was prepared. For up-to-date support information, contact Iomega’s Home Page on the World Wide Web or call our automated FAX-back help system at 1-801-778-5763.

Iomega’s Home Page: http://www.iomega.com

If you have access to the Internet, Iomega’s home page offers you advanced problem-solving support readily available 24 hours a day from a single Web site. Here’s just some of what’s available from our home page:

Latest drivers and other upgrades – Just download a single executable file, then run it to update your Iomega drivers or Tools software installation.

“i-man”Iomega’s virtual consultant, works with your Web browser to offer individualized problem solving for all Iomega products. “i-man” uses CBR(case-based reasoning) to interactively diagnose your problem and guide you through a solution. “i-man” is like having a personal support technician available 24 hours a day!

PDF library for Iomega manuals, installation guides, and user’s guides. Use the PDF library to find the manual you’ve mislaid or updated documentation for the drive you bought last year. All you need to view and print the latest Iomega documentation is the Acrobat Reader. If you don’t already have the Acrobat Reader installed on your system, you can download it from Adobe’s Web site: http://www.adobe.com.

HTML document library – A complete collection of support white papers for all Iomega products. Documents can be viewed and browsed directly within leading Web browsers. Any document you want to keep for reference can be printed directly or downloaded to your local system.