Scientific Atlanta Power Supply Unit manual Returning Products, Introduction

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Returning Products

Introduction

The procedure to return a product depends on the region where you are located. If you are located in North, South, or Central America, you should follow the procedure Returning the Product to Scientific-Atlanta - North, South, or Central America. If you are located in a region outside America, you should follow the procedure Returning the Product to BarcoNet - Europe or Asia.

Returning the Product to Scientific-Atlanta - North, South, or Central America

Introduction

Returning a product to Scientific-Atlanta for repair includes the following steps:

￿￿Obtaining a return material authorization (RMA) number

￿￿Packing and shipping the product

The following sections describe each of these procedures in detail.

Obtaining an RMA Number

You must have an RMA number to return products.

RMA numbers are valid for 60 days. If you already have a number, but it is older than 60 days, you must contact a Scientific-Atlanta SciCare Broadband Services representative to revalidate the number. You can return the product after the RMA number is revalidated.

Follow these steps to obtain an RMA number.

1.Contact a SciCare Broadband Services representative to request a new RMA number or revalidate an existing one.

You can either call a representative or fill out and fax an RMA Request form.

IF you want to…

THEN…

 

 

fax in an RMA Request Form

proceed to step 2.

 

 

call to request an RMA number

proceed to step 4.

 

 

2.Fill out the RMA Request Form, and fax it to SciCare Broadband Services at 1-770-236-5477.

Result: A customer service representative writes an RMA number on the form and faxes the form back to you.

3.Proceed to Packing and Shipping the Product.

Continued on next page

3-4

Customer Information

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Contents Dense QAM Array Power Supply Unit Please Read This Entire Guide Dense QAM Array Power Supply Unit Publication Disclaimer Trademark AcknowledgmentsCopyright Contents Service Personnel, Users and Operators Safety PrecautionsRead and Retain Instructions Precautions Guidelines for UsersGuidelines for Service Personnel Requirements for the Installation SiteGeneral Electrical Shock HazardFire Hazard ESDEMC Warranty and Disclaimer Warranty PeriodStatement DisclaimerClaims Under This Warranty Limitation of LiabilityAudience Scope About This GuideRelated Publications Page Overview This ChapterAbout the Dense QAM Array PSU DrawingFeatures and Benefits Indication LEDsProduct Identification LabelChapter Installation Installing the Dense QAM Array PSU To Install the Dense QAM Array PSU Installing the Dense QAM Array PSU Removing the PSU from the chassis To Remove a Dense QAM Array PSUPage Chapter Customer Information Obtaining Support Product SupportAssistance Centers Support.my@barconet.com Returning Products IntroductionReturning Products Packing and Shipping the Product Returning the Product to BarcoNet Europe or Asia Page Appendix Page Environment Specifications SpecificationsPhysical Specifications Electrical Specifications Glossary Term, Acronym Meaning AbbreviationPage Page Comment Now