Scientific Atlanta Power Supply Unit manual Packing and Shipping the Product

Returning Products, Continued

Packing and Shipping the Product

Follow these steps to pack the product and ship it to Scientific-Atlanta.

1.Are the product’s original container and packing material available?

￿￿If yes, pack the product in the container using the packing material.

￿￿If no, pack the product in a sturdy, corrugated box, and cushion it with packing material.

Important: You are responsible for delivering the returned product to Scientific-Atlanta safely and undamaged. Shipments damaged due to improper packaging may be refused and returned to you at your expense.

2.Write the following information on the outside of the container:

￿￿Your name

￿￿Complete address

￿￿Telephone number

￿￿RMA number

Note: Absence of the RMA number may delay processing of your product for repair. Make sure to include the number in all correspondence to Scientific- Atlanta.

3.Are you shipping the product from a location within the United States?

￿￿If yes, proceed to step 4.

￿￿If no, do the following:

￿￿Consign international shipments to Scientific-Atlanta, Inc., with the notified party on the Airway Bill stated as “Expediters International for Customs Clearance”.

￿￿Proceed to step 4.

4.Ship the product prepaid and insured to the following address.

Scientific-Atlanta, Inc. RMA Number ____________

Factory Services

4245 International Boulevard Norcross, GA 30093

USA

Important: Be sure to prepay all shipments, as Scientific-Atlanta does not accept freight collect.

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3-6 Customer Information 6984278 Rev A